Field Service Technician/Engineer

barrywehmiller; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

Barry-Wehmiller is seeking a Field Service Technician to perform electro-mechanical work, install and start-up BW Converting equipment, and train customers on operation and maintenance at their plants. You will work from drawings and manuals, performing routine and emergency service and traveling up to 50% as needed.

Lead and mentor teammates while upholding safety and quality standards. Collaborating with engineers, you will ensure proper operation, install, demonstrate, and instruct customer

Qualifications

• Associate degree in Electro-Mechanical Technology or related field required.
• BS in Mechanical or Electrical Engineering preferred.
• 18 years old at the time of hire to operate equipment.

Responsibilities

• Work from assembly drawings, wiring diagrams, machine manuals and specs to assist with installations and upgrades.
• Set up and operate machinery to produce customers' product; train operators in procedures.
• Perform routine and/or emergency mechanical/electrical service; determine root cause and report findings.

Skills

Mechanical skills

Electrical skills

Travel willingness

Education

Associate degree in Electro-Mechanical Technology

BS in Mechanical or Electrical Engineering

Tools

Rockwell PLC

Indramat servo controls

Ethernet/SEROCS protocols

Job description

About Us:

Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.

Job Description:

The Field Service Technician position will perform electro-mechanical work in a computer-based environment, assisting and troubleshooting with engineers, while working as a team, to test, install, start-up and demonstrate BW Converting equipment, along with training customers on the operation and maintenance of this equipment. Field service technicians plan and perform a wide range of duties to install, demonstrate and instruct customer's employees in the operation of company produced machinery at the customer's plant.

ESSENTIAL FUNCTIONS:

• Work from assembly drawings, wiring diagrams, machine manuals, technical procedures and specifications to assist with or install new machines and upgrade as required; responsible for installations of various sections and complete machines and adjustments as necessary to ensure proper operation.
• Set up and operate machinery to produce customer's product; instruct operators in set-up and operating procedures; provide technical and practical answers to customer's questions or problems.
• Perform routine and/or emergency breakdown mechanical/electrical service on company equipment; determine root cause of trouble; prepare report of findings and solutions to problem.
• Assist installation coordinator with pre/post installation meetings and audits at customer facility and assessing manpower needs.
• Report quality issues and take corrective action to prevent reoccurrence.
• Act as liaison between customer and company; maintain positive relationships with customers.
• Prepare and submit reports as required.
• Provide leadership, coaching and mentoring to less experienced personnel.
• Work in a team of field service team members, contractors and/or customer personnel through the project stages.
• Create and sustain a safety environment that promotes a safety mindset, embraces training and adherence to safety policies and procedures, and encourages awareness and correction of safety hazards.
• Ensure that work areas and equipment are maintained in clean and orderly condition and all safety regulations are observed; report and correct any unsafe work practices or conditions immediately.
• Perform other duties as assigned.

EDUCATION & EXPERIENCE:

• An Associate degree in Electro-Mechanical Technology or a related field is required.
• B.S. degree in Mechanical or Electrical Engineering or Electrical Technology is preferred.
• 18 years old at the time of hire to operate equipment.

KNOWLEDGE, SKILLS, ABILITIES:

• A strong mechanical and/or electrical skill set is required to complete a variety of work in this position.
• Knowledge of basic web handling and industrial experience, with focus in the Paper Products, Packaging, Nonwovens or Flexographic presses is a plus.
• Knowledge of Giddings & Lewis, Rockwell, and Siemens PLC is highly recommended, along with a background in machine process control. PCMC uses Indramat and Rockwell servo control systems, along with advance networking communications, including Ethernet and SEROCS protocols.
• Ability to travel at least 50% of the time.

COMPETENCES

• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Drives Results - Consistently achieving results, even under tough circumstances.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Collaborates - Building partnerships and collaborating with others to meet shared objectives.
• Decision Quality - Making good and timely decisions that keep the organization moving forward.
• Manages Ambiguity - Operating effectively, even when things are not certain, or the way forward is not clear.

LEADERSHIP RESPONSIBILITY

• This position does not directly supervise other associates.

WORK ENVIRONMENT / PHYSICAL DEMANDS

• Bend, squat, climb, grasp, reach, lift or otherwise move about frequently and for extended periods of time
• Lift, move or otherwise transfer up to 50 lbs. frequently, or more occasionally
• Walk, stand or otherwise move about continuously
• Exposure to typical machine shop physical hazards which may require respiratory protection

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