Field Service Contracts & Scheduling Coordinator

ITW; Hopkinton (MA); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

Paid parental leave

401k

Tuition reimbursement

Job summary

ITW is seeking a capable Field Service Admin to provide administrative and customer support within the North America Field Service organization. You will manage contracts, quotations, billing, and schedules while ensuring compliance with FS-SOPs and company policies.

You will collaborate with Field Service Managers, Engineers, Accounting, and Sales to drive service delivery efficiency and data integrity across CRM and QAD systems.

Qualifications

• Minimum of a high school education or equivalent with at least five years of relevant experience in customer service/manufacturing.
• Proven ability to build and maintain strong customer relationships while delivering exceptional service.
• Strong administrative, organizational, and time management skills with high attention to detail.
• Excellent problem-solving and critical-thinking skills; able to work where processes may not be fully defined.

Responsibilities

• Prepare initial maintenance agreement and service contract quotations with Service Managers and Field Service Engineers.
• Process service contracts for the North America region.
• Maintain and manage a contract quotation database with follow-up on quotes.
• Review customer POs for accuracy and enter into QAD.
• Coordinate contract billing activities for service agreements.
• Schedule preventive maintenance visits with customers and Field Service personnel.

Skills

Customer service

Organization

Time management

Communication

Problem solving

Independent worker

Team collaboration

Education

High school diploma or equivalent

Tools

MS Office

Job description

ITW is seeking a capable Field Service Admin to provide administrative and customer support within the North America Field Service organization. You will manage contracts, quotations, billing, and schedules while ensuring compliance with FS-SOPs and company policies.

You will collaborate with Field Service Managers, Engineers, Accounting, and Sales to drive service delivery efficiency and data integrity across CRM and QAD systems.