Field Service Calibration Technician – Pipettes & Lab Equipment

Eurofins BioPharma Product Testing North America; San Jose (CA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Dental and vision options

401(k) with company match

Paid vacation and holidays

Job summary

Eurofins USA BioPharma Services is seeking a Field Service Engineer I/II - Calibration Technician to perform calibrations, qualifications, preventative maintenance and repairs on pipettes and small laboratory instrumentation. The role involves traveling to customer sites and maintaining strong documentation.

Responsibilities include troubleshooting, managing parts, coordinating with customers, and adhering to GDP and safety policies.

Qualifications

• Two- or four-year degree in a related science field (e.g., chemistry, analytical chemistry, electronic engineering, biotechnology, or similar) plus 0-1 years (FSE I) or 1 to 3 years (FSE II) experience in a related field, preferably as a Field Service Technician.
• Ability to work in the US without immediate or potential future sponsorship.
• Physical ability to lift and transport equipment and perform tasks in various lab environments.
• Clear, respectful, and timely verbal and written communication.
• Experience with technical troubleshooting and problem solving.

Responsibilities

• Perform calibration/qualification and preventative maintenance in the lab on single channel and multi-channel pipettes.
• Travel to customer sites to perform pipette calibrations and PMs as necessary.
• Perform troubleshooting and repair of various types of small laboratory equipment both in the field and in the lab.
• Manage personal parts inventory effectively.
• Provide feedback to Manager regarding any issue impacting service delivery, particularly issues impacting turnaround times.
• Complete administrative paperwork and reports promptly and accurately.
• Follow good documentation practices (GDP) as applicable to daily activities.
• Contact customers on time and schedule service efficiently.
• Adhere to environmental health and safety guidelines.
• Effectively communicate with clients and other internal and external parties.
• Follow Eurofins work policies and all applicable SOPs. Ensure that training on both remains current.
• Maintain client confidentiality, specifically if information about the customer is obtained from sources other than the customer (e.g. complainant, assessors).
• Act impartially within the management system.
• Perform other tasks as assigned by Management.

Skills

Verbal communication

Written communication

Troubleshooting

Self-motivated

Travel readiness

Education

Two- or four-year degree in a related science field

Job description

Eurofins USA BioPharma Services is seeking a Field Service Engineer I/II - Calibration Technician to perform calibrations, qualifications, preventative maintenance and repairs on pipettes and small laboratory instrumentation. The role involves traveling to customer sites and maintaining strong documentation.

Responsibilities include troubleshooting, managing parts, coordinating with customers, and adhering to GDP and safety policies.