Field Service Automation Engineer

LVI Associates; Hopedale (MA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid time off

Job summary

LVI Associates is seeking a Field Service Automation Engineer to install, commission and maintain industrial automation systems in the Boston/Worcester corridor. You will troubleshoot Rockwell PLCs, develop HMI/SCADA with FactoryTalk ME/SE and support customers on-site with a strong safety focus.

The role demands hands-on field experience, excellent communication and the ability to work independently in fast-paced environments, with local travel to customer sites from Boston to Groton, CT.

Qualifications

• 5–10 years of hands-on field service experience in industrial automation.
• Osha 10 certification is required.
• Bachelors degree in a technical field listed above.
• Proficiency with Rockwell Automation PLCs, FactoryTalk ME/SE, and VFDs.
• Strong troubleshooting across electrical, controls, and systems integration.
• Excellent written and verbal communication; highly organized and time-managed.

Responsibilities

• Install, configure, commission and service automation systems in the field.
• Program, troubleshoot and modify Rockwell PLC systems.
• Develop and troubleshoot HMI/SCADA using FactoryTalk ME/SE.
• Diagnose issues with VFDs, panels, instrumentation and field devices.
• Read schematics, wiring diagrams and P&IDs to support field work.
• Provide on-site technical support and customer training.
• Document service activities and system changes; recommend improvements.
• Collaborate with engineering and project teams to ensure on-time delivery.
• Ensure all work complies with OSHA and site safety standards.

Skills

Field service

Rockwell PLCs

FactoryTalk ME/SE

Troubleshooting

Electrical schematics

MS Office

Communication

Time management

Independent fieldwork

On-site service

Education

Bachelor's degree in Electrical Engineering

Bachelor's degree in Mechanical Engineering

Bachelor's degree in Computer Science

Related technical discipline

Tools

Rockwell PLCs

FactoryTalk ME/SE

VFDs

Job description

Job Title: Field Service Automation Engineer

Location: Hopedale, MA

Travel: Local travel to customer sites between Boston, MA and Groton, CT

Position Overview

The client is looking for a skilled, motivated Field Service Automation Engineer to support the installation, commissioning, troubleshooting and maintenance of industrial automation systems. The ideal candidate will have strong hands-on field experience, in-depth knowledge of Rockwell Automation platforms and the ability to work well in fast-paced industrial environments.

The successful candidate will be safety-focused and communicate well. They will be able to work independently while giving clients high-quality service.

Required Qualifications

• OSHA 10 certification (required)
• 5-10 years of hands-on field service experience in industrial automation
• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science or a related technical discipline
• Strong experience with Rockwell Automation PLCs
• Proficiency with FactoryTalk ME and SE (HMI/SCADA development and support)
• Experience configuring and troubleshooting Variable Frequency Drives (VFDs)
• Ability to read and interpret electrical schematics, wiring diagrams and Piping & Instrumentation Diagrams (P&IDs)
• Strong troubleshooting and diagnostic skills across electrical, controls and systems integration
• Proficiency with Microsoft Office Suite
• Excellent written and verbal communication skills
• Highly organized, with strong time-management skills
• Ability to perform well in fast-paced, high-demand environments

Key Responsibilities

• Installing, configuring, commissioning and servicing industrial automation systems
• Programming, troubleshooting and modifying Rockwell PLC systems
• Developing, maintaining and troubleshooting HMI/SCADA applications using FactoryTalk ME/SE
• Diagnosing and resolving issues with VFDs, control panels, instrumentation and field devices
• Reading and interpreting schematics, wiring diagrams and P&IDs to support field activities
• Providing on-site technical support and training to customers
• Documenting service activities, system changes and recommendations
• Working with engineering and project teams so that projects are delivered successfully
• Making sure all work complies with OSHA and site-specific safety standards

Preferred Attributes

• A self-starter who can work independently in the field
• Strong customer-facing skills and a professional manner
• Detail-oriented, with strong documentation habits
• Able to manage multiple service calls and prioritize effectively
• A field-based role with local travel to customer sites from Boston down to Groton, CT
• Industrial environments such as manufacturing plants and processing facilities
• On-call emergency support is required, and occasional extended hours may be needed depending on project or service needs
• 401(k) with a 3% match
• Health insurance
• Paid time off: typically 2-3 weeks' vacation (depending on level), plus 1 week of sick leave

Schedule

• Monday to Friday, with rotating weekend and evening support as needed for the client's customers, who operate 24/7