Field Service Associate II-III (Semiconductor) (33443)

Ebara Technologies Incorporated; Boise (ID); On-site; USD 34,000 - 55,000; Full time

Job summary

Ebara Technologies Incorporated is seeking an experienced field service professional to perform client-site service, repair, and installation of company products. The role covers system hardware, software, and networking as needed.

The position requires diagnosing mechanical, hardware, and software failures, providing cost-efficient resolutions, and documenting service activities for customers. You will mentor junior technicians and uphold safety standards.

Qualifications

• High School diploma or AS/Associates of Science in Electronics or equivalent experience.
• 4–10 years of work-related experience, preferably in the semiconductor industry.
• Ability to read electrical and mechanical schematics and diagrams.
• Readiness to lift up to 35 lbs and work in cross-cultural, demanding environments.

Responsibilities

• Service equipment at customer sites or service center, including preventive maintenance, installations, and start-ups.
• Interpret operation manuals to determine root causes of tool failures.
• Document preventive maintenance, downtime, issues, and time spent; report on-site service activities.
• Provide technical support to customers on operation and maintenance of systems.
• Train and mentor field service associates at levels I–III.
• Ensure safety policies are followed and maintain a clean, safe work environment.

Skills

Electrical schematics

Mechanical repair

Customer relations

Time management

Leadership

Field service

Training others

Safety compliance

Driving

MS Office

Education

High School diploma or AS/Associates of Science in Electronics

Tools

Semiconductor equipment

Job description

POSITION SUMMARY

Under general supervision, perform client-site service, repair, and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking

ESSENTIAL FUNCTIONS

• Service equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups. (Essential)
• Ability to interpret operation manuals to determine root cause of tool failures. (Essential)
• Provide documentation of preventative maintenance, down time, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency with using customers systems. (Essential)
• Perform preventive maintenance with little supervision. (Essential)
• Order, expedite and notify customers or management when replacement of product is necessary. (Essential)
• Diagnose mechanical, hardware, software, and systems failures using service maintenance checklists and protocols. (Essential)
• Determine the most cost-effective repair/resolution to minimize customer downtime. (Essential)
• Provide technical support to customers on operational or maintenance of system tool and/or equipment. (Essential)
• Act as a customer contact on technical and service-related problems. (Essential)
• Must be able to provide guidance to other field technicians and field service engineers. (Essential)
• Train and mentor Field service associates at levels I-II-III. (Essential)
• Assist in all functions required in the operations of the service center. Assist and/or provide service support to other customer sites as needed. (Non-essential)
• Comply with Finesse training for proper maintenance of parts usage and transactions. (Essential)
• Comply with EBARAs safety policies, including participation in and completion of all required safety training. (Essential)
• Maintain clean and safe working environment compliant with Ebara and customer safety policies. (Essential)
• Perform other duties as assigned. (Non-Essential)

Qualifications

POSITION QUALIFICATIONS
Competency Statement(s)

• The ability to lift 35 lbs. unassisted from the floor to waist level.
• The ability to read and work from electrical and mechanical schematics and diagrams.
• The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.
• The ability to perform the essential functions of the position in a cross-cultural, demanding, and dynamic environment.
• The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others, or property.
• The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.
• The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.

Education

• High School or AS/Associates of Science degree in Electronics, or completion of an accredited basic electronics program, or equivalent experience.

Experience

• Preferred: Four (4) to ten (10) years of work-related experience, preferably in the semiconductor industry.
• Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and/or vacuum technology.
• Strong Customer Relations skills.

SKILLS & ABILITIES

• Demonstrated ability to troubleshoot down to a component level.
• Working knowledge of MS Office products, including Excel, Word, Outlook, and PowerPoint.
• Speaking in front of groups. Strong time management skills. Self-starter.
• Demonstrated leadership and program management skills.
• Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers.
• Demonstrated teamwork and organizational skills.
• Demonstrated excellent written and oral communication skills.
• Provide verification of a good driving record if servicing customers off-site.