Field Service Associate I-II (Semiconductor)

Ebara Technologies Incorporated; Chandler (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Ebara Technologies Incorporated seeks an onsite service technician for CMP equipment to service customer sites and our service center. You will troubleshoot, repair, and install hardware, software, and network components, ensuring peak equipment performance and customer satisfaction.

Night shift work is Wednesday–Saturday, 5:30 PM–6:00 AM with a 10% shift differential; candidates must read schematics, document maintenance, and communicate clearly with customers and internal teams.

Qualifications

• Interpret operation manuals to diagnose tool failures.
• Document preventive maintenance, downtime, issues, and prepare reports for product movement.
• Proficient in using the customer’s system.
• Perform preventive maintenance with minimal supervision.
• Order, expediting, and notifying customers when replacement is necessary.
• Diagnose failures using maintenance checklists and protocols.
• Adhere to safety training and EBARA policies.
• Maintain a clean and safe work environment.

Responsibilities

• Troubleshoot and diagnose system failures at customer sites or service center.
• Perform installations, start-ups, and consumable changes per contract.
• Document maintenance activities and prepare reports for internal and customer review.
• Coordinate parts ordering and escalation if replacements are needed.
• Ensure compliance with safety policies and site regulations.

Skills

Troubleshooting

MS Office

Public speaking

Time management

Self-starter

Leadership

Program management

Relationship-building

Teamwork

Communication skills

Education

High School Diploma or AS in Electronics

Electronics program completion

Equivalent experience

Tools

MS Office Suite

Job description

POSITION SUMMARYProvide onsite service, repair, and installation support for Ebara CMP equipment at customer locations. Working under direct supervision, you will troubleshoot and maintain system hardware, software, and network components to ensure optimal equipment performance and customer satisfaction. This position is a backend night shift (Wednesday–Saturday, 5:30 PM–6:00 AM) and includes a 10% shift differential.ESSENTIAL FUNCTIONSServices equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups. (Essential)Ability to interpret operation manuals to determine the root cause of tool failures. (Essential)Provides documentation of preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency in using the customer’s system. (Essential)Perform preventive maintenance with little supervision. (Essential)Ordering, expediting, and notifying customers or management when product replacement is necessary. (Essential)Diagnose mechanical, hardware, software, and systems failures using service maintenance checklists and protocols. (Essential)Comply with Finesse training for proper maintenance of parts usage and transactions. (Essential)Complies with EBARA’s safety policies, including participation in and completion of all required safety training. (Essential)Maintains a clean and safe working environment compliant with Ebara and customer safety policies. (Essential)POSITION QUALIFICATIONSCompetency Statement(s)The ability to lift 35 lbs. unassisted from the floor to waist level.The ability to read and work from electrical and mechanical schematics and diagrams.The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.The ability to perform the essential functions of the position in a cross-cultural, demanding, and dynamic environment.The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others, or property.The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.EducationHigh School or AS Associate of Science degree in Electronics, or completion of an accredited basic electronics program, or equivalent experience.ExperiencePreferred: Four (4) to Six (6) years of work-related experience, preferably in the semiconductor industry.Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and/or vacuum technology.Strong Customer Relations skills.SKILLS & ABILITIESDemonstrated ability to troubleshoot down to a component level.Working knowledge of MS Office products, including Excel, Word, Outlook, and PowerPoint.Speaking in front of groups. Strong time management skills. Self-starter.Demonstrated leadership and program management skills.Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers.Demonstrated teamwork and organizational skills.Demonstrated excellent written and oral communication skills.Capable of providing verification of a good driving record if servicing the customer off-site.