Field Service Analyst – Time and Data Management

Jobtailor; Dearborn (MO); On-site; USD 100,000 - 140,000; Full time

Job summary

Jobtailor in Dearborn, MO is seeking an experienced Product Manager to drive continuous improvement in the FSA SW deployment process. You will lead cross-functional teams, establish timing targets at milestone phases, and coordinate Jira activities to ensure robust timing plans.

Ideal candidates have a CS or Engineering degree, 5+ years in product management with agile software experience, strong communication, and the ability to manage complex integrations. Automotive tech experience is a plus.

Qualifications

• Bachelor degree in Computer Science, Engineering, or a related field.
• 5+ years of product management expertise with a solid foundation in agile software development.
• Experience with Jira and KANBAN dashboard development.
• Experience relevant to product management and / or software engineering.
• Expertise in leading cross-functional teams and managing stakeholder expectations.
• Basic understanding of Field Service Actions process.
• Excellent oral and written communication skills.
• Ability to manage complex integrations and dependencies across various products, product lines, and product groups.
• Proven leadership skills in people management, team building, and coaching, with the ability to motivate and inspire teams to identify innovative solutions.
• Master's degree in Computer Science, Engineering, or a related field.
• Experience with Software Engineering tools and practices such as Jira.
• Familiarity with emerging technologies such as Large Language Models.
• Experience in the automotive industry or related technology fields.

Responsibilities

• Apply engineering principles and analytical techniques to drive continuous improvement in FSA SW deployment process.
• Play an integral part in the FSA SW deployment process by establishing and monitoring timing target levels at each milestone phase to validate sw readiness.
• Manage and direct FSAPM Jira activities to ensure robust service timing plans as well and minimize Jira hygiene errors/concerns.
• Function as the leader and subject matter expert for EE&S Global FSAs.
• Coordinate activities and drive improvements to achieve KPIs.
• Remove Barriers: Lead best practices, and the development of solutions for throughput constraints.
• Work cross-functionally with DnR's, Plant Vehicle Teams, Ford Customer Service Division, OTA Operations, and Suppliers.
• Develop relevant KPIs and data visualizations to enable a clear, real-time understanding of actual vs. expected SW quality and process performance.

Skills

Product management

Agile methodologies

Cross-functional leadership

Stakeholder management

Communication

Team leadership

Problem solving

Education

Bachelor's degree in Computer Science or Engineering

Master's degree in Computer Science or Engineering

Tools

Jira

KANBAN dashboard

Job description

Responsibilities

• Apply engineering principles and analytical techniques to drive continuous improvement in FSA SW deployment process.
• Play an integral part in the FSA SW deployment process by establishing and monitoring timing target levels at each of the milestone phases to validate sw readiness.
• Manage and direct FSAPM Jira activities to ensure robust service timing plans as well and minimize Jira hygiene errors/concerns.
• Function as the leader and subject matter expert for EE&S Global FSAs.
• Coordinate activities and drive improvements to achieve KPIs.
• Remove Barriers: Lead best practices, and the development of solutions for throughput constraints.
• Work cross-functionally with DnR's, Plant Vehicle Teams, Ford Customer Service Division, OTA Operations, and Suppliers.
• Develop relevant KPIs and data visualizations to enable a clear, real-time understanding of actual vs. expected SW quality and process performance.

Requirements

• Bachelor degree in Computer Science, Engineering, or a related field
• 5+ years of product management expertise with a solid foundation in agile software development
• Experience with Jira and KANBAN dashboard development
• Experience relevant to product management and / or software engineering
• Expertise in leading cross-functional teams and managing stakeholder expectations
• Basic understanding of Field Service Actions process
• Excellent oral and written communication skills
• Ability to manage complex integrations and dependencies across various products, product lines, and product groups
• Proven leadership skills in people management, team building, and coaching, with the ability to motivate and inspire teams to identify innovative solutions
• Even better, you may have…
• Master's degree in Computer Science, Engineering, or a related field
• Experience with Software Engineering tools and practices such as Jira
• Familiarity with emerging technologies such as Large Language Models
• Experience in the automotive industry or related technology fields

ATS Optimization Keywords

Hard Skills

• Software Engineering
• Data Visualization
• Field Service Actions Process
• Complex Integration ManagementAgile Methodologies

Soft Skills

• Excellent Communication Skills
• Team Building
• Coaching
• Problem Solving
• Motivational Leadership

Certifications & Qualifications

• Bachelor's Degree in Computer Science
• Bachelor's Degree in Engineering