Senior Manager, Technology Operations – WFS Strategy & Analytics

Jobtailor; Hoboken (NJ); On-site; USD 150,000 - 210,000; Full time

Job summary

Jobtailor in Hoboken, NJ seeks a Senior Manager, Technology Operations to lead and oversee multiple technology programs, aligning with strategic objectives and financial plans, while guiding cross-functional teams.

You will own analytics for post-purchase initiatives, translate data into decisions affecting product, policy, and P&L; hands-on with SQL and dashboards; mentor analysts and partner with Product, Engineering, Operations, and Finance to implement impact measurement.

Qualifications

• Bachelor's degree in a relevant field and 5+ years in project/program management or related area.
• Or 7+ years in project/program management or related area.

Responsibilities

• Lead the execution and oversight of multiple complex technology programs aligned with strategic objectives and financial plans.
• Foster cross-functional collaboration and optimize resource allocation to drive performance.

Skills

Advanced SQL

Tableau

Cross-Functional Leadership

Executive-Level Communication

Financial Judgment

Education

Bachelor's degree

Job description

• The Senior Manager, Technology Operations, leads the execution and oversight of multiple complex technology programs, ensuring alignment with strategic objectives and financial plans.
• This role involves managing cross-functional teams, optimizing resource allocation, and driving performance through data analysis and stakeholder collaboration.
• The incumbent will foster strong relationships, influence decision-making, and promote continuous improvement to support organizational goals and operational excellence within a dynamic technology environment.
• Own the end-to-end analytics for a portfolio of post-purchase initiatives spanning cost reduction, refund performance, operational efficiency, and customer experience.
• Translate complex datasets across orders, returns, refunds, claims, customer contacts, and seller performance into decisions on product, policy, operations, and P&L.
• Work hands-on in the data. Write and review SQL, validate metric logic, investigate discrepancies, and trace issues across systems, pipelines, dashboards, and operational processes.
• Design and evaluate pilots and tests –size the opportunity, define success criteria, establish measurement methodology, and recommend whether to scale, iterate, or stop.
• Define and monitor post-purchase health metrics, including return and refund rate, recovery rate, cancellations, contacts per order, and CSAT, and lead root-cause investigations when performance moves.
• Partner with Product, Engineering, Operations, Seller Support, Data Science, and Finance to move recommendations from insight through implementation and impact measurement.
• Build financially grounded business cases that quantify GMV at risk, cost to serve, loss reduction, and recovery upside.
• Present to VP level audiences, communicate tradeoffs clearly, and defend the underlying data, methodology, and recommendation under questioning.
• Mentor analysts and raise the bar on technical execution, analytical rigor, data quality, and documentation.

Requirements

• Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area.
• Option 2: 7 years’ experience in project management, program management, program operations, or related area.
• 2 years’ supervisory experience.
• Advanced SQL and tableau proficiency and experience working with large, complex datasets and data models.
• Strong understanding of system interactions, product logic, data pipelines, and operational workflows.
• Experience leading analysis from problem framing through recommendation, implementation, and impact measurement.
• Strong financial judgment and experience sizing business opportunities and P&L impact.
• Experience partnering with Product and Engineering teams to influence requirements and roadmaps.
• Executive-level communication skills and a track record of operating effectively in ambiguous, cross-functional environments.

Core Competencies

Demonstrates expertise in managing complex technology programs and cross-functional teams, with a strong focus on data analysis, financial judgment, and operational excellence. Proficient in SQL and Tableau, capable of translating complex datasets into actionable insights and recommendations.

Highest-signal resume keywords

• Advanced SQL Proficiency
• Tableau Proficiency
• Project Management Experience
• Cross-Functional Team Leadership
• Executive-Level Communication Skills

ATS Optimization Keywords

Hard Skills

• Data Analysis
• Program Management
• Operational Efficiency
• Financial Judgment
• Business Case Development
• Metric Logic Validation
• Root-Cause Investigation
• Data Pipeline Understanding
• Performance MeasurementComplex Dataset Management

Soft Skills

• Stakeholder Collaboration
• Influencing Decision-Making
• Mentoring Analysts
• Continuous Improvement
• Communication Skills

Certifications & Qualifications

• Bachelor's Degree in Relevant Field

Industry Keywords

• Technology Operations
• Post-Purchase Initiatives
• Customer Experience
• P&L Impact
• Operational Workflows