Field Service Analyst

SHINE Systems; Fayetteville (NC); Hybrid; USD 65.000 - 95.000; Vollzeit

Zusammenfassung

SHINE Systems is seeking experienced operations and intelligence professionals skilled in using and training others on software such as Gotham, Gaia, and Foundry to join our team as Field Service Analysts. You will be on the front lines strengthening user relationships and troubleshooting issues.

Responsibilities include developing new use cases, working with analysts to solve complex problems, providing feedback on feature enhancements, and promoting collaboration across a global enterprise to

Qualifikationen

• Hands-on experience with Gotham; train users in its use.
• Training experience (Classroom or Deskside).
• Proficiency in troubleshooting technical issues.
• Strong understanding of DoD, Intelligence, or Law Enforcement missions.
• TS/SCI clearance is REQUIRED.

Aufgaben

• Troubleshoot technical issues and resolve user problems.
• Develop new use cases and software enhancements with analysts.
• Train users on Gotham and related software.
• Collaborate with global users and provide feedback to product teams.

Kenntnisse

Gotham training

Troubleshooting

DoD/Intelligence missions

Communication skills

Travel readiness

Tools

Gotham

Gaia

Foundry

Jobbeschreibung

Summary: SHINE Systems is seeking experienced operations and intelligence professionals skilled in using and training others on software (e.g. Gotham, Gaia, Foundry, etc.) to join our team. As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working alongside analysts to solve unique and complex problems. This role may involve collaborating closely with users worldwide and providing direct feedback regarding software feature enhancements. Additionally, you will play a vital role in promoting collaboration across a global enterprise, ensuring continued success for our customers.
Job Requirements:

• Hands-on experience with the software product, Gotham. You will be responsible for training and guiding users in its application and functionality.
• Training experience (Classroom or Deskside)
• Proficiency in troubleshooting technical issues
• Strong understanding of DoD, Intelligence, or Law Enforcement missions
• TS/SCI clearance is REQUIRED

Desired Qualifications:

• Real world experience supporting intelligence or operations
• Familiarity with Gaia or Foundry
• Experience training other intelligence or operations software
• Excellent communication skills
• Travel independently, both CONUS and OCONUS, as required
• Technical knowledge, including working familiarity with languages such as Python, Java or HTML.

SHINE Systems is an Equal Employment/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.