Field Service Admin & Work Order Specialist

New Flyer; Boston (MA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company paid holidays and vacation

401k with company match

Flexible spending accounts

Employer-paid life insurance

Voluntary-term life insurance

Employer-paid short disability

Critical illness and accident benefits

Job summary

New Flyer, North America’s heavy-duty transit bus leader, is seeking an Administrative Support professional in the Service Group to assist field operations, prepare and review work orders, claims and contractor invoices while delivering world-class customer service.

You will handle mail, filing and courier coordination, ensure accurate entry of repair information, and support billing with time sheets and records.

Qualifications

• Experience in manufacturing or production environment.
• Extensive knowledge of Microsoft Office Suite and other office software programs.
• Ability to be a self-starter with excellent organizational skills.
• Strong communications skills with the ability to communicate with all levels of the organization.
• Some travel will be required for this position.

Responsibilities

• Administrative support for the Service Department; including processing of mail, filing, faxing and coordinating courier activities.
• Accurate and timely entry of information for bus repairs; including the creation of work orders, maintenance of time sheets and record keeping.
• Follow-up and investigate with Corporate Finance Department on processing of payments, past due payments, missing invoices and other issues for ensuring payments are made.
• Coding and processing of all invoices for the center; including supplies/vendors, utilities and office supplies.
• Create parts order requests (Warranty and Acceptance).
• Responsible for parts, tracking inventory, staging/kitting, and parts return.
• Create and report on Field Work including RO & WO completion.
• Enter and process Customer Claims and/or Contractor invoices timely.
• Responsible for all actions in Field Service Cloud; including adding/updating Field Technicians, Field Technician work skills, customer information, etc.
• Provide reports including VFN/Supplier/Work Order performance.

Skills

Manufacturing experience

Self-motivation

Organizational skills

Communication skills

Travel willingness

Tools

Microsoft Office

Job description

New Flyer, North America’s heavy-duty transit bus leader, is seeking an Administrative Support professional in the Service Group to assist field operations, prepare and review work orders, claims and contractor invoices while delivering world-class customer service.

You will handle mail, filing and courier coordination, ensure accurate entry of repair information, and support billing with time sheets and records.