Field Service Administrator

New Flyer; Boston (MA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company paid holidays and vacation

401k with company match

Flexible spending accounts

Employer-paid life insurance

Voluntary-term life insurance

Employer-paid short disability

Critical illness and accident benefits

Job summary

New Flyer, North America’s heavy-duty transit bus leader, is seeking an Administrative Support professional in the Service Group to assist field operations, prepare and review work orders, claims and contractor invoices while delivering world-class customer service.

You will handle mail, filing and courier coordination, ensure accurate entry of repair information, and support billing with time sheets and records.

Qualifications

• Experience in manufacturing or production environment.
• Extensive knowledge of Microsoft Office Suite and other office software programs.
• Ability to be a self-starter with excellent organizational skills.
• Strong communications skills with the ability to communicate with all levels of the organization.
• Some travel will be required for this position.

Responsibilities

• Administrative support for the Service Department; including processing of mail, filing, faxing and coordinating courier activities.
• Accurate and timely entry of information for bus repairs; including the creation of work orders, maintenance of time sheets and record keeping.
• Follow-up and investigate with Corporate Finance Department on processing of payments, past due payments, missing invoices and other issues for ensuring payments are made.
• Coding and processing of all invoices for the center; including supplies/vendors, utilities and office supplies.
• Create parts order requests (Warranty and Acceptance).
• Responsible for parts, tracking inventory, staging/kitting, and parts return.
• Create and report on Field Work including RO & WO completion.
• Enter and process Customer Claims and/or Contractor invoices timely.
• Responsible for all actions in Field Service Cloud; including adding/updating Field Technicians, Field Technician work skills, customer information, etc.
• Provide reports including VFN/Supplier/Work Order performance.

Skills

Manufacturing experience

Self-motivation

Organizational skills

Communication skills

Travel willingness

Tools

Microsoft Office

Job description

New Flyeris North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com

POSITION SUMMARY

As a part of the Service Group, this position will be responsible to support the execution of work performed in the field, preparing and reviewing work orders, claims and contractor invoices focused on ensuring the effective and efficient field operations while providing world class customer service.

WHAT YOU WILL DO:

• Responsible for administrative support for the Service Department; including processing of mail, filing, faxing and coordinating courier activities.
• Responsible for accurate and timely entry of information for bus repairs; including the creation of work orders, maintenance of time sheets and record keeping.
• Follow-up and investigate with Corporate Finance Department on processing of payments, past due payments, missing invoices and other issues for ensuring payments are made.
• Coding and processing of all invoices for the center; including supplies/vendors, utilities and office supplies.
• Create parts order requests (Warranty and Acceptance).
• Responsible for parts, tracking inventory, staging/kitting, and parts return.
• Create and report on Field Work including RO & WO completion.
• Enter and process Customer Claims and/or Contractor invoices timely.
• Responsible for all actions in Field Service Cloud; including adding/updating Field Technicians, Field Technician work skills, customer information, etc.
• Provide reports including VFN/Supplier/Work Order performance.

Pay Range: $50,000 - $65,000 Annually

WHAT YOU NEED TO BE SUCCESSFUL:

• Experience in manufacturing or production environment
• Extensive knowledge of Microsoft Office Suite and other office software programs
• Ability to be a self-starter with excellent organizational skills
• Strong communications skills with the ability to communicate with all levels of the organization
• Some travel will be required for this position

WHY JOIN OUR TEAM:

• Benefits:
  • Medical, dental and vision insurance - Benefits begin day one of employment!
  • Company paid holidays and vacation
  • 401k with company match
  • Flexible spending accounts
  • Employer-paid life insurance
  • Voluntary-term life insurance
  • Employer-paid short disability
  • Critical illness and accident benefits
  • More not listed!
• Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.

OUR WHY:

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

NFI Groupis a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.

New Flyer is an EEO/AAP/Female/Minority/Disabled/Vets Employer