Field Security / ACS Technician

In-Telecom; Slidell (LA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

In-Telecom is seeking a Field Security / ACS Technician in Louisiana. The role installs, programs, maintains, and supports physical security and low-voltage systems at customer sites, providing onsite and remote support and documenting activity to ensure system stability.

Responsibilities include installing cameras and access control gear, troubleshooting issues, coordinating with vendors, and performing preventive maintenance. Travel to sites is required; after-hours calls may be necessary.

Qualifications

• High school diploma or equivalent required.
• Two to five years of hands-on experience in physical security or low-voltage systems.
• Technical education or manufacturer training preferred.

Responsibilities

• Install, configure, test, service, and maintain surveillance cameras, alarm systems, access control equipment, and related field devices.
• Provide onsite and remote technical support, diagnose issues, and implement timely resolutions.
• Assist with programming existing systems and integrating connected technologies.
• Coordinate with construction teams, vendors, and customers for installations and service.
• Perform preventive maintenance and backups to identify potential issues.
• Maintain clear records of installations, configurations, service activity, and changes.
• Develop or contribute to technical documentation and training materials.
• Respond to after-hours emergency calls and service requests as needed.
• Follow safety practices and company procedures during field work.

Skills

Field installation

Troubleshooting

Customer service

Blueprint reading

Networking basics

Communication

Time management

Teamwork

Education

High school diploma or equivalent

Technical education or certification (preferred)

Tools

Surveillance systems

Access control systems

Job description

Field Security / ACS Technician

Application Deadline: 31 October 2026

Department: Service Desk

Employment Type: Full Time

Location: Louisiana

Reporting To: Alia Luley

Description

The Field Service Technician (ACS) installs, programs, maintains, and supports physical security and low-voltage systems at customer locations. This role provides responsive onsite and remote technical support, collaborates with construction teams and outside vendors, maintains accurate technical documentation, and helps ensure systems remain stable, available, and aligned with customer needs. The technician is expected to demonstrate strong technical judgment, professional communication, and a customer-first approach.

Key Responsibilities

• System Installation and Maintenance: Install, configure, test, service, and maintain surveillance cameras, alarm systems, access control equipment, and related field devices. Help ensure system stability and availability following installation or service work.
• Technical Troubleshooting: Provide onsite and remote technical support. Diagnose system, device, connectivity, and configuration issues, then implement timely resolutions designed to minimize disruption to customer operations.
• System Programming and Integration: Assist with programming existing systems, integrating connected technologies, and supporting new installations. Validate system functionality and esc…
• Project and Vendor Collaboration: Coordinate with construction teams, external vendors, internal team members, and customer contacts to support successful installations, service activities, and technology requirements.
• Proactive Maintenance: Perform preventive maintenance, system checks, backups, upgrades, and related proactive work to identify and address potential issues before they affect operations.
• Documentation: Maintain clear and complete records of installations, configurations, service activity, troubleshooting steps, system changes, and recommended follow-up actions.
• Training and Knowledge Sharing: Develop or contribute to technical documentation and training materials. Provide formal or informal instruction to staff and customers as appropriate to support effective system use and team capability.
• Customer Service: Communicate professionally, set clear expectations, protect the customer experience, and represent In-Telecom with integrity, excellence, and commitment.
• Emergency Support: Respond promptly and professionally to after-hours emergency calls and service requests as needed.
• Safety and Standards: Follow applicable safety practices, customer-site requirements, manufacturer guidance, and company procedures while performing field work.
• Additional Responsibilities: Perform other job-related duties as assigned to support customers, the team, and company objectives.

Skills, Knowledge & Expertise

• Two to five years of hands-on experience in the physical security, fire alarm, or low-voltage communications industry, including field-device installation and system programming.
• Familiarity with leading surveillance, security, alarm, and access control systems; specific product knowledge is a plus.
• Intermediate to advanced knowledge of computer networking concepts, including TCP/IP, DNS, DHCP, gateways, routers, and switches.
• Ability to read and interpret technical blueprints, diagrams, manuals, and related documentation.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent written and verbal communication skills with a professional, customer-first approach.
• Ability to organize work, manage changing priorities, and complete assignments with attention to detail.
• Ability to work effectively both independently and collaboratively with internal teams, customers, contractors, and vendors.

Education, Licensing, and Work Authorization

• High school diploma or equivalent required.
• Additional technical education, manufacturer training, or industry certification preferred.
• Must be legally authorized to work.
• Valid driver's license and clean driving record required.

Work Environment and Position Expectations

• Work is performed at customer and project locations as well as through remote-support channels, depending on the assignment.
• The role requires regular travel to service and installation locations and reliable response to scheduled assignments.
• After-hours availability may be required for emergency calls or service requests.
• The employee must be able to safely perform the essential functions of field installation, maintenance, inspection, and troubleshooting work, with or without reasonable accommodation.

Job Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance