Field Retail AI Solutions Consultant

Focal Systems; West New York (NJ); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive Salary & Attractive Stock

Healthcare Plans

Generous Paid Time Off

Parental Leave

Learning and Development Budget

Job summary

Focal Systems, a leader in retail AI solutions based in New Jersey, is seeking a full-time Retail Consultant. This vital role encompasses providing exceptional support to retail partners to maximize their ROI from Focal's innovative technology.

The consultant will drive customer engagement, manage onboarding, and enhance customer satisfaction, with opportunities for significant personal and professional growth in a dynamic, fast-paced environment.

Qualifications

• Mid or senior-level experience within the retail sector, ideally in grocery.
• 5+ years in a technology client-facing role, including customer success or account management.

Responsibilities

• Ensure exceptional day-to-day support for retail partners.
• Drive customer engagement and satisfaction.
• Monitor and analyze customer performance to provide strategic recommendations.

Skills

Exceptional communication skills

Strategic thinking

Customer success experience

Ability to manage multiple priorities

Education

Bachelor's degree or equivalent experience

Job description

Focal Systems, a leader in retail AI solutions based in New Jersey, is seeking a full-time Retail Consultant. This vital role encompasses providing exceptional support to retail partners to maximize their ROI from Focal's innovative technology.

The consultant will drive customer engagement, manage onboarding, and enhance customer satisfaction, with opportunities for significant personal and professional growth in a dynamic, fast-paced environment.