Field Representative - Los Angeles

Workers' Compensation Insurance Rating Bureau of California (WCIRB); Los Angeles (CA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

Competitive PTO Program

Wellness benefits

401K and pension plan

Social activities

Job summary

The Field Representative role with WCIRB is based in Central/ Downtown Los Angeles, performing classification inspections and test audits for employers across the region. You will travel to insureds’ locations, inspect premises, collect data, and collaborate with insurers and brokers to ensure accurate classifications and payroll reporting.

Work is field-based with a home office component, requiring independent judgment, strong communication, and the ability to meet production and quality goals.

Qualifications

• Bachelor’s degree or 3 years Premium Audit experience with an insurance carrier/fee audit company or equivalent.
• Proficiency in workers’ compensation payroll auditing and standard classification system administration.
• Proficiency with Word and Excel.
• Self-starter who can work independently and meet production goals.
• Excellent interpersonal and written communication skills.

Responsibilities

• Interview policyholders and inspect premises to classify business operations for workers’ compensation.
• Prepare and proofread classification inspection reports.
• Review insurers’ payroll audits and payroll records for proper exposure reporting.
• Conduct claims classification audits to verify insurer classifications.
• Prepare results of Test Audits and claims audits.
• Ride along with team members and home office staff as needed.
• Prepare general correspondence to employers, insurers, agents and brokers.

Skills

Interpersonal skills

Analytical writing

Self-motivation

Time management

Communication

Education

Bachelor’s degree or 3 years Premium Audit experience

Tools

Word

Excel

Job description

Field Representative - Central/ Downtown Los Angeles

Job Description

For over a century, the Workers' Compensation Insurance Rating Bureau of California (WCIRB) has been California's trusted, objective provider of actuarially based information and research, advisory pure premium rates and educational services integral to a healthy workers' compensation system. The WCIRB is a California unincorporated, private, nonprofit association comprised of all companies licensed to transact workers' compensation insurance in California. The operations of the WCIRB are funded primarily by membership fees and assessments; no state money is used to fund its operations. The WCIRB is a stable company and a proven leader in the workers’ compensation insurance industry nationwide.

The WCIRB performs a number of functions to accurately measure the cost of providing workers' compensation benefits and ensure a healthy workers’ compensation system. To learn more about our company, please visit About Us | WCIRB California. The WCIRB employs approximately 175 people with an average tenure of over 10 years. We are committed to fostering a healthy, safe and diverse work environment leading to a dedicated, collaborative and innovative workforce,

Summary

This is a Central/ Downtown, field-based position, with work performed from a home office and travel to insureds’ locations as required. Areas covered may include Koreatown, Hollywood, Los Feliz, Echo Park, Mid-Wilshire, South Park, and Silver Lake.

The Field Representative uses significant independent judgment in applying knowledge of the workers’ compensation insurance standard classification system and of WCIRB procedures to analyze information collected and to determine the standard classifications that apply to a policyholder’s operations. Working independently, the Field Representative is responsible for (1) classification inspection reports, (2) Test Audits of payroll, (3) Test Audits of claims classifications, and (4) general email and phone correspondence with insurers, agents and brokers and employers.

Core areas of responsibility include:

1. Field Representatives are expected to meet established quality and quantity requirements reflected in the Standard Performance Requirements including:
   • Production: The Field Representative is required to hit production goals for inspections (Original, Renewals, Special and Targeted) and Test Audits.
   • Quality: The Field Representative is required to produce both a quality inspection and test audit that are reflective of a business classification and payroll.
2. Field Representatives meet and interact directly with California business owners, with a primary responsibility of delivering a positive customer experience through accessibility, responsiveness, and professional conduct.

Essential Duties and Responsibilities

• Interviews policyholders and inspects their premises to obtain information needed to properly classify their business operation for workers’ compensation insurance purposes.
• Prepares, proofreads and submits classification inspection reports describing the employer’s business.
• Examines insurers’ payroll audits and policyholders’ payroll records to verify the proper reporting of exposure by classification for unit statistical purposes.
• Conducts claims classification audits to verify the classifications assigned by insurers to reported claims.
• Prepares, proofreads and submits the results of Test Audits and claims classification audits.
• Conducts ride along with team members and other employees from home office (as needed)
• Prepares general correspondence including setting appointments, emails and phone calls to employers, insurers, agents and brokers.

Qualifications

To perform this job successfully, the individual must be able to execute the tasks discussed in this job description. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations, as required by ADA, may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree (including completed courses in relevant areas such as business administration, accounting, bookkeeping, mathematics, risk management, accounting, and communication) or a minimum of 3 years of Premium Audit experience with an insurance carrier/fee audit company or equivalent experience that demonstrates the required writing, analytical and computer skills.
• Proficiency in basic workers’ compensation payroll auditing and general understanding of the administration of the standard classification system.
• Proficiency in Word and Excel.
• Position requires a self-starter who can work independently and meet production goals.
• Must have excellent interpersonal skills and the ability to interface with a variety of individuals in a number of different settings or work conditions.
• Sufficient mathematical skills to understand payroll records to conduct a payroll audit.
• Solid language skills to communicate clearly with co-workers and people outside the WCIRB, and to write and proofread inspection reports that are sent directly to the insurer without secondary review.

Certificates, Licenses, Registrations

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 40%-60% time spent either at policyholders’ locations or traveling thereto. Actual travel time varies with assigned territory. Travel may require overnight stays away from home.
• 40%-60% time spent at Field Representative’s home office engaged in preparing for, researching, and producing classification inspection reports and test audit reports.
• On-site inspections involve exposure to a variety of work conditions that are not under the WCIRB’s control.
• Success partly depends on effective time management skills, self-motivation, excellent follow through and comfort with working independently and alone most of the time.
• Work requires attention to detail over long periods of time.
• Work is performed at fast, accurate pace and in an occasionally stressful environment.
• Work requires that certain production goals be met.

At the WCIRB, we go the extra mile to keep our employees happy and healthy.

Proud to be recognized as a Plan Sponsor of the Year finalist for our commitment to retirement readiness through strong 401k and pension offerings.

Some of our benefits and perks include:

• Medical, dental and vision benefits
• Competitive PTO Program
• Wellness benefits
• 401K and pension plan
• Social activities

WCIRB is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

The successful candidate will reside in Los Angeles. We are NOT able to pay for relocation costs for candidates or to sponsor or take over sponsorship of an employment Visa at this time.

Thank you for your interest in the WCIRB!