Field Repair Technician

Q-Lab Corporation; Westlake (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Year-end bonus

Company retirement plan

Health benefits

Paid time off

Job summary

Q-Lab Corporation is seeking a Field Repair Technician to service and repair world‑class lab instruments across North America. You will troubleshoot, repair, and test devices to spec, with a strong emphasis on customer satisfaction and hands‑on problem solving.

This role requires up to 50% travel, including overnight trips, with on‑site reporting to our Westlake, OH HQ when not traveling. Candidate must reside within 60 miles of Westlake, Ohio.

Qualifications

• Hands-on troubleshooting of lab instruments and test equipment.
• Ability to read and interpret technical documents and manuals.
• Applies diplomacy and urgency when reporting non-conforming events.

Responsibilities

• Troubleshoot malfunctioning lab instruments and test equipment to identify root causes.
• Perform hands-on repair and test assembly for conformance to specs.
• Travel domestically and internationally up to 50% annually, sometimes for up to a week.
• Provide phone/email recommendations and, if needed, ship replacement parts or coordinate on-site resolutions.

Skills

Troubleshooting

Manual dexterity

Reading technical documents

Customer-focused communication

Domestic and international travel

Clean driving record

Education

Electrical or Mechanical qualification with apprenticeship

Tools

CRM systems

Windows & MS Office

Job description

Q-Lab Corporation is currently seeking a Field Repair Technician. If you have hand‑on electromechanical troubleshooting skills and are passionate about being part of a truly customer‑focused company, Q-Lab has an opportunity to take your technical skills to the next level! You will have the opportunity to service and repair world‑class lab instruments for a diverse and industry‑leading customer base all over North America.

This position requires ~50% travel, including overnight trips and being away for up to a full week at a time as and when required. When not traveling, this position will need to report to our Corporate HQ. We do require this candidate to reside within 60 miles of Westlake, OH.

Responsibilities

• Troubleshoot malfunctioning lab instruments or test equipment and test mechanical mechanisms and electronic circuitry for “root cause” failures.
• Perform hands‑on repair for malfunctioning lab instruments or test equipment, and tests assembly for conformance, in accordance to manufacturer’s specifications.
• Willing and able to travel domestically and internationally travel, 50% of the time annually, to provide repair support to our direct market customers. This will include being away for up to a full week at a time as and when required.
• Provide customers with phone and email recommendations to resolve lab instrument issues and or follow up with on‑going issues with the customer. This may include, but is not limited to: sending replacement parts, referring the information to the main home office for further guidance, or performing an on‑site resolution.

Required Skills

• Recognized Electrical or Mechanical Qualification with apprenticeship and 5 years work experience
• Work experience with technical equipment, preferably in a laboratory setting
• Competent to read and interpret documents, instructions and manuals
• Diplomacy and tact in reporting NCE (non‑conforming events) to management – with urgency
• Highly proficient computer skills and typing – Windows environment and Microsoft applications and relevant CRM systems
• Domestic and International travel experience and ability
• Clean driving record

Who We Are

Q-Lab Corporation is a global leader in providing material durability testing products. Since 1956, we have designed and manufactured laboratory test products such as weathering testers, light stability testers and corrosion testers. We also perform contract test services for weathering and corrosion testing, including both laboratory and natural exposure tests. We maintain a global presence with testing facilities located in the US and sales and distribution facilities located in England, Germany and China. Our world‑class corporate headquarters and manufacturing facility are located in Westlake, Ohio.

We Offer

• Beautiful corporate headquarters conveniently located off I‑90 in Westlake, Ohio.
• A Northeast Ohio Top Workplace environment – 12 years running!
• A proven track record of success.
• Excellent compensation package including year‑end bonus and company‑funded retirement plan.
• Comprehensive benefits: Health, Vision, Dental, Disability and Life.
• Generous Paid Time Off, and Holidays.
• Fun, friendly working atmosphere!

Q-Lab accepts resumes from third‑party recruitment agencies on a limited basis, subject to our policy here.