Field Repair Technician

Q--lab-Corporatio; Las Vegas (NV); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Year-end bonus

Retirement plan

Health benefits

Vision

Dental

Disability insurance

Life insurance

Paid time off

Holidays

Job summary

Q‑Lab Corporation is seeking a field technician to troubleshoot and repair lab instruments and test equipment. You will travel domestically and internationally up to 50% of the year to support customers and resolve issues.

Strong technical reading skills and CRM familiarity are required. Ideal candidates have an electrical or mechanical apprenticeship with at least 5 years of experience, and a clean driving record.

Qualifications

• Recognized Electrical or Mechanical qualification with apprenticeship and 5 years work experience.
• Work experience with technical equipment, preferably in a laboratory setting.
• Able to read and interpret documents, instructions and manuals.
• Diplomacy and tact in reporting non-conforming events to management.
• Proficient computer skills and typing in Windows and Microsoft applications.
• Domestic and international travel experience and ability.
• Clean driving record.

Responsibilities

• Troubleshoot malfunctioning lab instruments or test equipment and test mechanical/electronic systems for root cause failures.
• Perform hands-on repair for malfunctioning lab instruments and test equipment per manufacturer specs.
• Travel up to 50% annually, domestically and internationally, to provide repair support to customers.
• Provide customers with phone/email recommendations to resolve instrument issues and follow up as needed.

Skills

Electrical/Mechanical tech

Apprenticeship + 5y

Technical equipment experience

Read technical docs

CRM proficiency

Travel ability

Clean driving record

Tools

Windows

Microsoft Office

Job description

Description

Responsibilities:

• Troubleshoot malfunctioning lab instruments or test equipment and test mechanical mechanisms and electronic circuitry for “root cause” failures.
• Perform hands‑on repair for malfunctioning lab instruments or test equipment, and tests assembly for conformance, in accordance to manufacturer’s specifications.
• Willing and able to travel domestically and internationally, 50% of the time annually, to provide repair support to our direct market customers. This will include being away for up to a full week at a time as and when required.
• Provide customers with phone and email recommendations to resolve lab instrument issues and or follow up with on‑going issues with the customer. This may include, but is not limited to: sending replacement parts, referring the information to the main home office for further guidance, or performing an on‑site resolution.

Required Skills:

• Recognized Electrical or Mechanical Qualification with apprenticeship and 5 years work experience
• Work experience with technical equipment, preferably in a laboratory setting
• Competent to read and interpret documents, instructions and manuals
• Diplomacy and tact in reporting NCE (non‑conforming events) to management – with urgency
• Highly proficient computer skills and typing – Windows environment and Microsoft applications and relevant CRM systems
• Domestic and International travel experience and ability
• Clean driving record

Who We Are:

Q‑Lab Corporation is a global leader in providing material durability testing products. Since 1956, we have designed and manufactured laboratory test products such as weathering testers, light stability testers and corrosion testers. We also perform contract test services for weathering and corrosion testing, including both laboratory and natural exposure tests. We maintain a global presence with testing facilities located in the US and sales and distribution facilities located in England, Germany and China. Our world‑class corporate headquarters and manufacturing facility are located in Westlake, Ohio.

We Offer:

• A proven track record of success.
• Excellent compensation package including year‑end bonus and company‑funded retirement plan.
• Comprehensive benefits: Health, Vision, Dental, Disability and Life.
• Generous Paid Time Off, and Holidays.
• Fun, friendly working atmosphere!

Q‑Lab accepts resumes from third‑party recruitment agencies on a limited basis, subject to our policy here.