Field Repair Technician

Q-Lab Corporation; Oregon; Híbrido; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Year-end bonus

Company-funded retirement plan

Descripción de la vacante

Q-Lab Corporation is seeking an experienced Field Repair Technician to service and repair world-class lab instruments across North America. The role requires ~50% travel and residency within driving distance of a major airport, with on-site work in the Columbia, SC area.

You will troubleshoot, repair, and test equipment per manufacturer specs, while supporting customers by phone or email and coordinating replacements or on-site service as needed.

Formación

• Recognized Electrical or Mechanical Qualification with apprenticeship and 5 years work experience.
• Work experience with technical equipment, preferably in a laboratory setting.
• Able to read and interpret documents, instructions and manuals.
• Diplomacy and tact in reporting NCE to management - with urgency.
• Proficient computer skills and typing in Windows environment and Microsoft applications and CRM systems.
• Domestic and International travel experience and ability.
• Clean driving record.

Responsabilidades

• Troubleshoot malfunctioning lab instruments or test equipment and test mechanical mechanisms and electronic circuitry for root cause failures.
• Perform hands-on repair and tests per manufacturer specifications.
• Travel domestically and internationally, ~50% of the time, with possible up to a full week away.
• Provide customers with phone and email recommendations to resolve issues; coordinate replacements or on-site resolution.

Conocimientos

Electrical troubleshooting

Mechanical troubleshooting

Reading manuals

CRM systems

Windows applications

Travel readiness

Driver's license

Educación

Apprenticeship in Electrical/Mechanical

Descripción del empleo

Q-Lab Corporation is currently seeking an experienced Field Repair Technician in the Columbia, SC area. If you have hand-on electromechanical troubleshooting skills and are passionate about being part of a truly customer-focused company, Q-Lab has an opportunity to take your technical skills to the next level! You will have the opportunity to service and repair world-class lab instruments for a diverse and industry-leading customer base all over North America! This position requires ~50% travel and applicants must reside in reasonable driving distance of a major airport.

Responsibilities

• Troubleshoot malfunctioning lab instruments or test equipment and test mechanical mechanisms and electronic circuitry for "root cause" failures.
• Perform hands-on repair for malfunctioning lab instruments or test equipment, and tests assembly for conformance, in accordance to manufacturer's specifications.
• Willing and able to travel domestically and internationally, 50% of the time annually, to provide repair support to our direct market customers. This will include being away for up to a full week at a time as and when required.
• Provide customers with phone and email recommendations to resolve lab instrument issues and or follow up with on-going issues with the customer. This may include, but is not limited to: sending replacement parts, referring the information to the main home office for further guidance, or performing an on-site resolution.

Required Skills

• Recognized Electrical or Mechanical Qualification with apprenticeship and 5 years work experience
• Work experience with technical equipment, preferably in a laboratory setting
• Competent to read and interpret documents, instructions and manuals
• Diplomacy and tact in reporting NCE (non-conforming events) to management - with urgency
• Highly proficient computer skills and typing - Windows environment and Microsoft applications and relevant CRM systems
• Domestic and International travel experience and ability
• Clean driving record

Who We Are

Q-Lab Corporation is a global leader in providing material durability testing products. Since 1956, we have designed and manufactured laboratory test products such as weathering testers, light stability testers and corrosion testers. We also perform contract test services for weathering and corrosion testing, including both laboratory and natural exposure tests. We maintain a global presence with testing facilities located in the US and sales and distribution facilities located in England, Germany and China. Our world-class corporate headquarters and manufacturing facility are located in Westlake, Ohio.

We Offer

• A proven track record of success.
• Excellent compensation package including year-end bonus and company-funded retirement plan.
• Comprehensive benefits: Health, Vision, Dental, Disability and Life.
• Generous Paid Time Off, and Holidays.
• Fun, friendly working atmosphere!

Q-Lab accepts resumes from third-party recruitment agencies on a limited basis, subject to our policy here .