Field Repair Technician

Q-Lab Corporation; Columbia (SC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Year-end bonus

Retirement plan

Health insurance

Vision plan

Dental plan

Disability insurance

Life insurance

Paid time off

Holidays

Friendly atmosphere

Job summary

Q-Lab Corporation is a global leader in providing material durability testing products, seeking an experienced Field Repair Technician in Columbia, SC. The role involves hands-on repair of lab instruments, extensive travel (50%), and direct customer support across North America.

You will diagnose root causes, perform repairs, and provide phone/email guidance to customers, including parts coordination and on-site resolutions as needed.

Qualifications

• Recognized Electrical or Mechanical Qualification with apprenticeship and 5 years work experience.
• Work experience with technical equipment, preferably in a laboratory setting.
• Competent to read and interpret documents, instructions and manuals.
• Diplomacy and tact in reporting NCE (non-conforming events) to management – with urgency.
• Highly proficient computer skills and typing – Windows environment and Microsoft applications and relevant CRM systems.
• Domestic and International travel experience and ability.
• Clean driving record.

Responsibilities

• Troubleshoot malfunctioning lab instruments or test equipment and test mechanical mechanisms and electronic circuitry for “root cause” failures.
• Perform hands-on repair for malfunctioning lab instruments or test equipment, and tests assembly for conformance, in accordance to manufacturer’s specifications.
• Willing and able to travel domestically and internationally, 50% of the time annually, to provide repair support to our direct market customers. This will include being away for up to a full week at a time as and when required.
• Provide customers with phone and email recommendations to resolve lab instrument issues and or follow up with on-going issues with the customer. This may include, but is not limited to: sending replacement parts, referring the information to the main home office for further guidance, or performing an on-site resolution.

Skills

Electrical or Mechanical Qualification

Technical equipment experience

Reading and interpreting documents

NCE reporting diplomacy

Computer skills Windows & CRM

Domestic and international travel

Clean driving record

Tools

CRM systems

Job description

Description

Q-Lab Corporation is currently seeking an experienced Field Repair Technician in the Columbia, SC area. If you have hand-on electromechanical troubleshooting skills and are passionate about being part of a truly customer-focused company, Q-Lab has an opportunity to take your technical skills to the next level! You will have the opportunity to service and repair world-class lab instruments for a diverse and industry-leading customer base all over North America!

This position requires ~50% travel and applicants must reside in reasonable driving distance of a major airport.

Responsibilities:

• Troubleshoot malfunctioning lab instruments or test equipment and test mechanical mechanisms and electronic circuitry for “root cause” failures.
• Perform hands-on repair for malfunctioning lab instruments or test equipment, and tests assembly for conformance, in accordance to manufacturer’s specifications.
• Willing and able to travel domestically and internationally, 50% of the time annually, to provide repair support to our direct market customers. This will include being away for up to a full week at a time as and when required.
• Provide customers with phone and email recommendations to resolve lab instrument issues and or follow up with on-going issues with the customer. This may include, but is not limited to: sending replacement parts, referring the information to the main home office for further guidance, or performing an on-site resolution.

Required Skills:

• Recognized Electrical or Mechanical Qualification with apprenticeship and 5 years work experience
• Work experience with technical equipment, preferably in a laboratory setting
• Competent to read and interpret documents, instructions and manuals
• Diplomacy and tact in reporting NCE (non-conforming events) to management – with urgency
• Highly proficient computer skills and typing – Windows environment and Microsoft applications and relevant CRM systems
• Domestic and International travel experience and ability
• Clean driving record

Who We Are:

Q-Lab Corporation is a global leader in providing material durability testing products. Since 1956, we have designed and manufactured laboratory test products such as weathering testers, light stability testers and corrosion testers. We also perform contract test services for weathering and corrosion testing, including both laboratory and natural exposure tests. We maintain a global presence with testing facilities located in the US and sales and distribution facilities located in England, Germany and China. Our world-class corporate headquarters and manufacturing facility are located in Westlake, Ohio.

We Offer:

• A proven track record of success.
• Excellent compensation package including year-end bonus and company-funded retirement plan.
• Comprehensive benefits: Health, Vision, Dental, Disability and Life.
• Generous Paid Time Off, and Holidays.
• Fun, friendly working atmosphere!

Q-Lab accepts resumes from third-party recruitment agencies on a limited basis, subject to our policy here.