Field Repair Technician - 50% Travel, On-site Expert

Q--lab-Corporatio; Columbia (SC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Year-end bonus

Retirement plan

Health insurance

Vision plan

Dental plan

Disability insurance

Life insurance

Paid time off

Holidays

Friendly atmosphere

Job summary

Q-Lab Corporation is a global leader in providing material durability testing products, seeking an experienced Field Repair Technician in Columbia, SC. The role involves hands-on repair of lab instruments, extensive travel (50%), and direct customer support across North America.

You will diagnose root causes, perform repairs, and provide phone/email guidance to customers, including parts coordination and on-site resolutions as needed.

Qualifications

• Recognized Electrical or Mechanical Qualification with apprenticeship and 5 years work experience.
• Work experience with technical equipment, preferably in a laboratory setting.
• Competent to read and interpret documents, instructions and manuals.
• Diplomacy and tact in reporting NCE (non-conforming events) to management – with urgency.
• Highly proficient computer skills and typing – Windows environment and Microsoft applications and relevant CRM systems.
• Domestic and International travel experience and ability.
• Clean driving record.

Responsibilities

• Troubleshoot malfunctioning lab instruments or test equipment and test mechanical mechanisms and electronic circuitry for “root cause” failures.
• Perform hands-on repair for malfunctioning lab instruments or test equipment, and tests assembly for conformance, in accordance to manufacturer’s specifications.
• Willing and able to travel domestically and internationally, 50% of the time annually, to provide repair support to our direct market customers. This will include being away for up to a full week at a time as and when required.
• Provide customers with phone and email recommendations to resolve lab instrument issues and or follow up with on-going issues with the customer. This may include, but is not limited to: sending replacement parts, referring the information to the main home office for further guidance, or performing an on-site resolution.

Skills

Electrical or Mechanical Qualification

Technical equipment experience

Reading and interpreting documents

NCE reporting diplomacy

Computer skills Windows & CRM

Domestic and international travel

Clean driving record

Tools

CRM systems

Job description

Q-Lab Corporation is a global leader in providing material durability testing products, seeking an experienced Field Repair Technician in Columbia, SC. The role involves hands-on repair of lab instruments, extensive travel (50%), and direct customer support across North America.

You will diagnose root causes, perform repairs, and provide phone/email guidance to customers, including parts coordination and on-site resolutions as needed.