Field Recruiter

Guardian Flight; Seattle (WA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare services provider in Seattle is seeking a dedicated individual for a customer service role. This position offers opportunities for career advancement and a supportive work environment. Responsibilities include managing phone coverage, resolving client issues, and assisting with various office duties. Ideal candidates will have strong communication skills and a high school diploma. Join a team that values growth and client satisfaction.

Benefits

Comprehensive benefits package

Flexible work schedule options

Qualifications

• Must be punctual for scheduled work shifts.
• Completion of mandatory training programs, including HIPAA courses.

Responsibilities

• Provide phone coverage for incoming and outgoing calls.
• Resolve customer service issues and pharmacy network problems.
• Assist with on-site client orientation and health fairs.

Skills

Customer Service

Communication

Listening

Education

High School Diploma or GED

Tools

Pharmacy Management Software

Job description

### Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on client satisfaction and member experience
- Comprehensive benefits package including health, dental, and retirement plans
- Flexible work schedule options

What to Expect (Job Responsibilities):
- Provide phone coverage for incoming and outgoing calls, ensuring calls are directed to the appropriate staff members
- Resolve customer service issues and pharmacy network problems to ensure client satisfaction
- Assist with on-site client orientation, health fairs, and business conferences
- Perform office duties such as copying, collating, mailings, filing, and credit card processing
- Acquire knowledge and proficiency in pharmacy benefits management (PBM) and mail order resources to effectively assist members and clients

What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Minimum educational requirement: High School Diploma or GED
- Completion of mandatory training programs, including HIPAA Privacy Course and HIPAA Security Course
- Exceptional phone and listening skills
- Exceptional written and verbal communication skills

How to Stand Out (Preferred Qualifications):
- Experience as a pharmacy technician or customer service representative in a healthcare-related service
- Knowledge of health insurance policies and procedures
- Bilingual abilities to assist a diverse client base
- Familiarity with pharmacy management software

#HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided

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