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REACH Air Medical Services; Spokane (WA); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare services company is seeking a customer service representative to provide phone coverage and assist clients effectively. This role offers remote work opportunities within the continental U.S. and emphasizes a supportive work environment. Candidates should possess strong communication skills and a high school diploma. Join us to make a positive impact on client satisfaction and member experience while enjoying career advancement opportunities.

Benefits

Opportunity for career advancement

Supportive work environment

Training provided

Qualifications

• Must be punctual for scheduled work shifts.
• Completion of mandatory training programs, including HIPAA courses.

Responsibilities

• Provide phone coverage for incoming and outgoing calls.
• Resolve customer service issues and pharmacy network problems.
• Perform office duties such as copying, filing, and credit card processing.

Skills

Communication

Listening

Education

High School Diploma or GED

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:

• Salary up to $(amount)
• Opportunity for career advancement and growth within the organization
• Work remotely anywhere within the continental U.S.
• Supportive and collaborative work environment
• Chance to make a positive impact on client satisfaction and member experience

What to Expect (Job Responsibilities):

1. Provide phone coverage for incoming and outgoing calls, ensuring calls are directed to the appropriate staff members
2. Acquire knowledge and proficiency in PBM and mail order resources to effectively assist members and clients
3. Resolve customer service issues and pharmacy network problems to ensure client satisfaction
4. Assist with on-site client orientation, health fairs, and business conferences
5. Perform office duties such as copying, collating, mailings, filing, and credit card processing

What is Required (Qualifications):

• Must be available and punctual for scheduled work shifts
• Minimum educational requirement: High School Diploma or GED
• Completion of mandatory training programs, including HIPAA Privacy and Security Courses
• Exceptional phone, listening, and communication skills (written and verbal)

How to Stand Out (Preferred Qualifications):

• 0-2 years of experience as an Rx Technician or Customer Service Representative in a healthcare-related service

#HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided

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