Field Recruiter

Guardian Flight; Spokane (WA); Remote; USD 35,000 - 48,000; Full time

Job summary

A leading healthcare services provider is seeking a dedicated individual for a remote customer service role. Responsibilities include managing phone calls, resolving customer issues, and performing various office duties. Ideal candidates will possess strong communication skills and a high school diploma. Join a supportive work environment with opportunities for career advancement and a chance to positively impact client satisfaction.

Benefits

Opportunity for career advancement

Supportive and collaborative work environment

Training provided

Qualifications

• Must be available and punctual for scheduled work shifts.
• Completion of mandatory training programs, including HIPAA Privacy and Security Courses.

Responsibilities

• Provide phone coverage for incoming and outgoing calls.
• Resolve customer service issues and pharmacy network problems.
• Perform office duties such as copying, collating, and filing.

Skills

Communication

Listening

Education

High School Diploma or GED

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:

• Salary up to $(amount)
• Opportunity for career advancement and growth within the organization
• Work remotely anywhere within the continental U.S.
• Supportive and collaborative work environment
• Chance to make a positive impact on client satisfaction and member experience

What to Expect (Job Responsibilities):

1. Provide phone coverage for incoming and outgoing calls, ensuring calls are directed to the appropriate staff members
2. Acquire knowledge and proficiency in PBM and mail order resources to effectively assist members and clients
3. Resolve customer service issues and pharmacy network problems to ensure client satisfaction
4. Assist with on-site client orientation, health fairs, and business conferences
5. Perform office duties such as copying, collating, mailings, filing, and credit card processing

What is Required (Qualifications):

• Must be available and punctual for scheduled work shifts
• Minimum educational requirement: High School Diploma or GED
• Completion of mandatory training programs, including HIPAA Privacy and Security Courses
• Exceptional phone and listening skills
• Exceptional written and verbal communication skills

How to Stand Out (Preferred Qualifications):

• 0-2 years of experience as an Rx Technician or Customer Service Representative in a healthcare-related service

#HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided

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