Field Recovery Technician: Onsite Repairs & Support

Pella-Products-of-Ks; Lawrence (KS); On-site; USD 40,000 - 52,000; Full time

Job summary

Pella in Wichita, KS is seeking a Recovery Technician in the Operations department. You will work with installers, sales, and office staff to ensure customer expectations are met, handling recovery tasks and on-site service requests during standard hours.

This role requires a high school diploma, 2 years construction experience, strong communication and organizational skills, and the ability to lift heavy loads. A valid driver's license and a proactive, customer‑focused attitude are essential.

Qualifications

• High School Diploma or equivalent.
• 2 years building/construction experience.
• Good organizational, social, and customer focus skills are necessary.
• Computer and modern technology skills required.
• Outgoing and highly motivated personality.
• Excellent communication and interpersonal skills.
• Work with little supervision.
• Ability to lift product and make repairs with guidance.
• A valid driver's license with acceptable driving record.

Responsibilities

• Note problems at installation and follow resolution through recovery process.
• Respond to installer or service requests at the job site.
• Make emergency parts deliveries and emergency repairs as needed.
• Ensure that Pella promise standards are met.
• Trouble shoot problem installations and report findings to Install Manager.

Skills

Communication skills

Organizational skills

Customer focus

Interpersonal skills

Ability to lift heavy objects

Education

High School Diploma or equivalent

Tools

Computer skills

Driver's license

Job description

Description

Department/Division: Operations

Reports to:

Location: Wichita, KS

Position Type/Hours: Choose an item. | M-F | 8:00a – 5:00p

Shift: 1st

Overtime: As Required

Travel Requirement: Regional travel required

FLSA Status: Non-Exempt

The Recovery Technician is responsible for ensuring that the customer’s expectations are met and will work with the installers, sales teams, and office personnel to achieve this goal.

Responsibilities

• Note any problems at installation stage and follow any resolution to completion by following the recovery process.
• Respond to installer or service requests for assistance at the job site.
• Make emergency parts deliveries and emergency repairs as needed.
• Ensure that Pella promise standards are met.
• Trouble shoots problem installations and report findings to Install Manager.

IMPORTANT INFORMATION

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify.

Requirements

Minimum Qualifications

• High School Diploma or equivalent
• 2 years building/construction experience
• Good organizational, social, and customer focus skills are necessary.
• Computer and modern technology skills required.
• Outgoing and highly motivated personality.
• Excellent communication and interpersonal skills.
• Work with little supervision.
• Ability to lift product, assist with service, and make repairs to product.
• A valid driver's license is required; along with an acceptable driving record.

Preferred Qualifications

• Higher Level Requirements

WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to stand, walk, stoop, kneel, crouch, twist, turn or crawl. The employee must regularly lift and or move 100+ lbs. when moving window products and hardware. Specific vision abilities required by this job include close vision, and ability to adjust focus to read written company labels, forms, and other documents as well as the computer.