Recovery Technician

Pella Products of Kansas; Lawrence (KS); On-site; USD 38,000 - 52,000; Full time

Job summary

Pella Products of Kansas is seeking a Recovery Technician in Wichita, KS to ensure customer expectations are met by coordinating with installers, sales teams, and office staff.

The role focuses on resolving installation issues, responding to service requests, delivering emergency parts and repairs, and upholding Pella promise standards while collaborating with a regional team.

Qualifications

• High school diploma or equivalent.
• 2 years building/construction experience.
• Excellent communication and interpersonal skills.
• Good organizational, social, and customer focus.
• Computer and modern technology skills required.
• Must be able to lift 100+ lbs and have a valid driver’s license.

Responsibilities

• Note any problems at installation stage and follow any resolution to completion by following the recovery process.
• Respond to installer or service requests for assistance at the job site.
• Make emergency parts deliveries and emergency repairs as needed.
• Ensure that Pella promise standards are met.
• Trouble shoots problem installations and report findings to Install Manager.

Skills

Customer focus

Communication

Organizational skills

Interpersonal skills

Computer skills

Driver mindset

Education

High School Diploma or equivalent

Tools

Driver's license

Job description

Description

Department/Division: Operations

Location: Wichita, KS

Position Type/Hours: Choose an item. | M-F | 8:00a – 5:00p

Shift: 1st

Overtime: As Required

Travel Requirement: Regional travel required

FLSA Status: Non-Exempt

The Recovery Technician is responsible for ensuring that the customer’s expectations are met and will work with the installers, sales teams, and office personnel to achieve this goal.

Responsibilities

• Note any problems at installation stage and follow any resolution to completion by following the recovery process.
• Respond to installer or service requests for assistance at the job site.
• Make emergency parts deliveries and emergency repairs as needed.
• Ensure that Pella promise standards are met.
• Trouble shoots problem installations and report findings to Install Manager.

IMPORTANT INFORMATION

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify.

Minimum Qualifications

• High School Diploma or equivalent
• 2 years building/construction experience
• Good organizational, social, and customer focus skills are necessary.
• Computer and modern technology skills required.
• Outgoing and highly motivated personality.
• Excellent communication and interpersonal skills.
• Work with little supervision.
• Ability to lift product, assist with service, and make repairs to product.
• A valid driver's license is required; along with an acceptable driving record.

Preferred Qualifications

• Higher Level Requirements

WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to stand, walk, stoop, kneel, crouch, twist, turn or crawl. The employee must regularly lift and or move 100+ lbs. when moving window products and hardware. Specific vision abilities required by this job include close vision, and ability to adjust focus to read written company labels, forms, and other documents as well as the computer.