Field Quality Liaison — Automotive Supplier Quality

Team Quality Services; Dearborn (MI); On-site; USD 28,000 - 40,000; Full time

Job summary

Team Quality Services is seeking a Field Quality Associate to act as the primary liaison between service locations and suppliers, driving continuous improvement and resolving quality issues in a timely manner. The role emphasizes strong technical capability, proactive problem-solving, and effective communication in automotive contexts.

The position requires on-site work at service locations, with onboarding travel to Auburn, IN for training during the first week.

Qualifications

• High school diploma or GED.
• Must be and remain eligible to be issued a passport for any required international travel/training.
• Valid driver’s license.
• Preferred: Bachelor's degree in engineering or a manufacturing-related field.
• Preferred: Experience in automotive manufacturing or supplier quality assurance.

Responsibilities

• Develop and maintain strong relationships with supplier and service location personnel, serving as the main point of contact for quality-related matters.
• Conduct regular audits and assessments of supplier parts at the service location to ensure compliance with quality standards, specification, and material flow.
• Collaborate with cross-functional teams to establish and implement supplier quality performance objectives.
• Recommend initiatives, including process improvements and corrective action plans, to drive product quality, reliability, and cost reductions.
• Rapidly identify, isolate, communicate and resolve quality issues.
• Conduct root cause analysis of customer quality issues.
• Understand service location processes and its effect on customers’ parts.
• Provide technical support and guidance to customers and service location staff, assisting them in resolving quality-related challenges and implementing best practices.
• Stay abreast of industry trends, regulatory requirements, and technological advancements in manufacturing and quality assurance.
• Communicate effectively with customer and service location team members, including engineering, quality, logistics, procurement, and production teams, to ensure alignment on quality objectives and expectations.
• Identify leads and generate new business opportunities for the Company.
• Document and update notes, audits, issues, contacts, parts, and supplier information in software systems.
• Understand and leverage quality management systems and tools, including ISO, TS 16949, and AIAG Core Tools (APQP, PPAP, FMEA, SPC, MSA).
• Promote proper work ethic and demonstrate the Company’s Core Values, policies, procedures and best practices.
• Comply with all customer and service location requirements, including, but not limited to, health/safety training and vaccination status.
• Demonstrate proficiency using technology, including, but not limited to, smart phones, tablets, computers, mobile applications, web-based software, typing, data entry, spreadsheets, and the use of video conferencing systems.
• Demonstrate the ability to use written and verbal communication skills to deal effectively with diverse groups of people, including proficiency in using a telephone/cellphone.
• Demonstrate the ability to maintain a close working relationship with Company team members, customers, service locations, and the general public for the purpose of explanation, interpretation, technical assistance, and non-routine problem-solving.
• Demonstrate a proven track record of driving supplier quality improvements and cost reductions.
• Demonstrate excellent problem-solving skills, with the ability to analyze complex issues and implement effective solutions.
• Demonstrate outstanding communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels, inside and outside the Company.
• Demonstrate solid project and time management capabilities, including the ability to organize, prioritize, and manage multiple projects and tasks simultaneously.
• Demonstrate proficiency in quality analysis tools and methodologies, such as Six Sigma and Lean Manufacturing.
• Demonstrate proficiency in using measurement gauges (calipers, micrometers, feeler gauges, etc.).
• Travel to Company facilities, customer locations, or alternate service locations as assigned. Must be able to drive on behalf of the Company and/or customers if required.
• Occasional participation in events outside of regular hours may be necessary, which may include meetings, training sessions, and team building events.
• Maintains flexibility to work additional hours as needed during busy periods or to meet deadlines.
• Ability to adapt to changing work demands and schedules, including occasional mandatory overtime. Mandatory overtime may be required, with compensation provided in accordance with Company policies and local labor laws.
• Other duties as assigned.

Skills

Strong Communication Skills

Strong Customer Service Skills

Minimal Leadership Skills

Basic Problem Solving/Root Cause Anal

Basic understanding of QMS

Write, Explain, Understand written inc

Basic ability to read/interpret Bluep/

Basic Data Analysis

Education

Bachelor's degree in engineering or a manufacturing-related field

Experience in automotive manufacturing or supplier quality assurance

Job description

Team Quality Services is seeking a Field Quality Associate to act as the primary liaison between service locations and suppliers, driving continuous improvement and resolving quality issues in a timely manner. The role emphasizes strong technical capability, proactive problem-solving, and effective communication in automotive contexts.

The position requires on-site work at service locations, with onboarding travel to Auburn, IN for training during the first week.