Field Service Engineer - Remote/Raleigh, NC.

Sartorius; North Carolina; Remote; USD 72,000 - 91,000; Full time

Job summary

Sartorius is seeking a Field Service Engineer to support their Lab Essential portfolio in North Carolina. This role involves installations, calibrations, maintenance, and repairs of equipment, requiring strong mechanical and IT skills. Candidates should have a proven background in field service with an associate degree and excellent customer service abilities. Join us to make an impact in the biotechnology industry while working in a dynamic environment with a focus on personal and professional growth.

Benefits

Paid vacation

401k with generous company match

Health and well-being support

Flexible work schedules

Professional training programs

Qualifications

• 5+ years of proven field service experience.
• Experience with calibration of balances and moisture analyzers.
• Valid Driver's License and Passport.

Responsibilities

• Provide service and customer support during field visits.
• Diagnose errors or technical problems and determine solutions.
• Manage all on-site installation and repair tasks.

Skills

Troubleshooting

Technical support

Customer service

Mechanical skills

Electrical skills

IT skills

Education

Associate degree in engineering or certifications

Military training

Tools

MS Office software

Job description

Join to apply for the Field Service Engineer - Remote/Raleigh, NC. role at Sartorius

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Join to apply for the Field Service Engineer - Remote/Raleigh, NC. role at Sartorius

Sartorius has an exciting opportunity for a dynamic, self-motivated professional to help make an impact within our Field Service organization supporting the Lab Essential portfolio of products such as water systems, balances, and analyzers. This position will be supporting customers, with the majority located in Raleigh, NC. The Territory includes NC, SC, VA, WV, and MD. with potential to travel to other states. The incumbent in this role will be a critical team member helping customers with installations, calibrations, maintenance, and repairs. If you want to expand your skill set while making a difference the biotechnology industry, then please read on.

What You Will Accomplish Together With Us

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safely manner and use field automation systems
• Follow all company's filed procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers
  
  

What Will Convince Us

• You have completed an associate degree or certifications in engineering or military training and 5+ years of proven field service experience
• Minimum 2 years of proven field service experience, including experience with the calibration of balances and moisture analyzers
• Reside in or near Raleigh, NC.
• Open to traveling up to 50% overnight
• You are able to troubleshoot, test, repair, and service technical equipment with excellent mechanical, electrical, and IT skills
• You have a valid Driver's License and Passport
• You are proficient with MS Office software, including Outlook, Word and Excel
  
  

We Value

• You have the ability to work flexible shifts and adapt to changing work schedule
• Lift items that weigh up to 55 lbs.
• Familiarity with mobile tools and applications
• Excellent customer facing skills
• Excellent driving record
• Self-starter and problem solver
• Identification with our core values: Sustainability, Openness, Enjoyment
  
  

What We Offer

As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:

Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings

Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules

Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform

Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”

Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.

Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

Retirement Savings Plan: 401 k (with generous company match)

Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account

Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate

Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.

Please view equal employment opportunity posters provided by OFCCP here.

E-Verify Participation Info

E-Verify Workers Rights

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.

We look forward to receiving your application.

www.sartorius.com/career

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at [e-mail]

Sartorius is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

All employment decisions are based on valid job-related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling [phone] ext 8330 or via e-mail at [e-mail]

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application.

www.sartorius.com/careers

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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