Field Quality & Customer Experience Lead

Brambles / CHEP; United States; Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive Pay + Annual Bonus

Benefits Day 1!

401K with company match (up to 4%)

Vision, short-term disability, life保险

Employee Stock Match Program

Tuition reimbursement, parental leave,

childcare assistance, profit sharing

Job summary

CHEP is seeking a Field Service Representative focused on customer quality experience across the assigned territory. You will own the end-to-end journey from service center to delivery, acting as the customer advocate and driving improvements.

You will conduct field audits, engage with third-party logistics, and collaborate with internal teams to maintain quality standards. The role requires 3–5 years in customer service or CRM, familiarity with Siebel or Salesforce, and a strong emphasis on

Qualifications

• Bachelor’s degree or equivalent experience in a business-related field.
• 3-5 years in Customer Service or Customer Relationship Management.
• 1-2 years CHEP experience preferred.
• Knowledge of Quality, Operations, Customer Service & Sales activities.
• Strong problem solving, organizational, and communication skills.
• CRM experience with Siebel or Salesforce.
• Proficiency in MS Office tools.

Responsibilities

• Own end-to-end customer quality experience across the assigned territory from service center to customer delivery.
• Act as voice of the customer, capturing feedback and turning insights into improvements.
• Run territory-based quality programmes including inspections, audits, and on-site reviews.
• Build and maintain relationships with customer stakeholders to support account health.
• Monitor KPIs and field observations to drive corrective action and continuous improvement.
• Support asset productivity and reduce damage, rejections, and disruptions.

Skills

Quality management

Customer service

Relationship building

Process improvement

CRM systems

Audit & inspections

MS Office

Education

Bachelor’s degree in business or related field

Equivalent work experience

Tools

Siebel

Salesforce

MS Excel

Job description

CHEP is seeking a Field Service Representative focused on customer quality experience across the assigned territory. You will own the end-to-end journey from service center to delivery, acting as the customer advocate and driving improvements.

You will conduct field audits, engage with third-party logistics, and collaborate with internal teams to maintain quality standards. The role requires 3–5 years in customer service or CRM, familiarity with Siebel or Salesforce, and a strong emphasis on