Field Property Claims Pro — Catastrophe Ready

The Hartford; Hartford (CT); On-site; USD 66,000 - 98,000; Full time

Job summary

The Hartford is hiring an Outside Claims Representative to provide property damage expertise across field, local territory, virtual, and catastrophe deployments.

You will own claims from inspection through damage resolution, perform inspections, prepare estimates, coordinate with vendors and Inside Claims, and respond to catastrophe events as needed, with deployments ranging 10–14 days.

Qualifications

• College degree and/or relevant work experience.
• Experience in property claims, construction, field adjusting, estimating, catastrophe response or Xactimate preferred.
• Strong customer service, communication, negotiation, critical thinking, and organizational skills.
• Ability to manage competing priorities, make sound decisions, and handle challenging conversations with professionalism and empathy.
• Proficiency with Microsoft Office applications; ability to learn and leverage new technologies and tools.
• Strong written and verbal communication skills, with a customer-focused and collaborative approach.
• Availability for nationwide catastrophe operations as necessary, including deployments typically lasting 10-14 days, with extended deployments possible based on business needs and event severity.

Responsibilities

• Proactively manage assigned property claims from inspection through damage resolution.
• Perform residential and business property inspections (field, virtual, local territory, or catastrophe deployment) and evaluate damages.
• Review claim information, policy details, endorsements, deductibles, prior damage, photos, imagery and other documentation to prepare for inspection and damage evaluation.
• Prepare accurate estimates, document findings, manage supplements, and issue payments when appropriate.
• Own damage-related activity and supplements when appropriate, while applying judgment to resolve light-touch items efficiently.
• Partner with Inside Claim Representatives to support clear ownership, effective handoffs, compliance needs, customer communications and overall claim resolution.
• Utilize approved vendors and resources to support quality outcomes, customer service, and expense management.
• Maintain flexibility to support local territory work, catastrophe response, and changing business needs.

Skills

Customer service

Communication

Negotiation

Critical thinking

Organizational skills

Tech aptitude

Microsoft Office

Education

College degree

Tools

Xactimate

Microsoft Office

Job description

The Hartford is hiring an Outside Claims Representative to provide property damage expertise across field, local territory, virtual, and catastrophe deployments.

You will own claims from inspection through damage resolution, perform inspections, prepare estimates, coordinate with vendors and Inside Claims, and respond to catastrophe events as needed, with deployments ranging 10–14 days.