Field Property Claims Adjuster (NW or Central Eastern MI)

Frankenmuth Insurance Company; Michigan; On-site; USD 60,000 - 90,000; Full time

Job summary

Frankenmuth Insurance Company seeks a Field Property Claims Adjuster to cover NW Michigan or Central Eastern Michigan. This field-based role requires residence in NW Michigan, Genesee, or Lapeer Counties to enable prompt site inspections and timely claim handling.

Under limited supervision, you will investigate, evaluate, and resolve property claims, determine coverage, set reserves, and coordinate with insureds and agents to deliver excellent customer service while adhering to regulatory

Qualifications

• Bachelor's degree or equivalent combination of education and related experience.
• Ability to work legally in the United States; no visa sponsorship is available.

Responsibilities

• Investigates claims to determine liability and extent of coverage.
• Obtains information from agents, insureds, claimants, witnesses and others.
• Reviews and evaluates documentation such as applications, reports and statements.
• Maintains claim reserves and prepares claim reports.
• Interacts with insureds, agents, claimants, and attorneys during settlements.
• Ensures compliance with legal, regulatory and fair claims handling requirements.
• Leads junior staff by training and guidance where applicable.

Education

Bachelor's degree (B.A.)

Job description

Field Property Claims Adjuster (NW or Central Eastern MI)

Michigan, USA

Job Description

Posted Monday, August 3, 2026 at 4:00 AM

This is a field dependent position; looking for someone that lives in NW MI or Genesee or Lapeer Counties

Summary: Under limited supervision and with independent judgment, investigates, evaluates and resolves/disposes of general property claims to determine the extent of company liability; may include determination and evaluation of coverage, compensability liability and damage in accordance with policy provisions by performing the following duties.

Essential Duties and Responsibilities

• Follows corporate policies, procedures, and fair claims handling practices
• Investigates claims to determine validity and extent of liability, including:
  • Obtains information necessary to properly investigate and evaluate each case by corresponding with agents, insureds, claimants, witnesses and others
  • Reviews and evaluates documentation, including applications, reports, and statements
  • Monitors appropriate claim outcomes through self-audit process
  • Delivers superior customer service to policyholders and agents, ensuring appropriate and timely resolution of claims service issues
  • Ensures legal, regulatory and fair claims handling compliance
• Sets or recommends reserves based on results of claim investigation.
• Within defined authority, manages, evaluates and concludes claims. Prepares and maintains claim reports.
• May provide extensive interaction with insureds, agents, claimants, attorneys, and other service providers, including:
  • Conducts in-depth interviews and/or scene inspections
  • Attends settlement conferences and/or trials
• May serve as a member of project teams, contributing to the achievement of project objectives.
• Provides leadership to junior staff by training and providing guidance. May provide input to management regarding junior staff performance.
• Performs other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

Level 5: Four to six years related experience and/or training; or bachelor's degree (B.A.) from four-year college/university; or equivalent combination of education and related experience/training.

A minimum requirement for this position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.