Product Support Sales Manager

Milton CAT; Town of Batavia (NY); On-site; USD 100,000 - 115,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

Disability & life insurance

Retirement plan

Tuition reimbursement

Company cell phone and computer

Company vehicle

Job summary

Milton CAT in Batavia, NY is seeking a Product Support Sales Manager to lead a field-based team and drive growth in parts, service and repairs within the territory.

The role emphasizes consultative selling, strategic territory planning, and cross-functional collaboration to reduce customer operating costs and maximize uptime; travel is required and a company vehicle is provided.

Qualifications

• Bachelor's degree or equivalent Trade School certificate required.
• 3-5 years' experience with a Generator equipment dealership in a parts or service sales role mandated.
• Ability to manage a team in a dynamic, fast-paced environment.

Responsibilities

• Lead a field-based team focused on building strong customer relationships, promoting Milton CAT product support offerings, and driving territory growth through consultative selling.
• Oversee sales efforts related to Prime, Standby, and Industrial Engine repairs and overhauls.
• Assist direct reports in helping customers lower operating costs by recommending appropriate product options.
• Work with team and other departments to identify opportunities.
• Ensure team acts as the primary liaison between customers and Milton CAT in all areas of product support.
• Develop strategic territory plans to grow parts and service sales annually.
• Build working relationships with sales, service and parts managers to ensure exceptional customer service.
• Generate and develop new business to meet goals.
• Create and maintain profiles on major competitors.

Skills

Team leadership

CRM proficiency

Communication skills

Strategic thinking

Data analysis

Education

Bachelor's degree or equivalentTrade School certificate

High School Diploma

Tools

CRM software

Job description

Product Support Sales Manager

Job Locations

US-NY-Batavia

ID

2026-6712

Category

Sales

Type

FT Non-Union (FTN)

Overview

The Product Support Sales Manager position is key in helping to drive the accountability of the Power Systems Product Support Sales team to be productive in selling Caterpillar parts, preventative maintenance and repairs within their designated territory. You will work with your team to develop and offer solutions that allow Caterpillar equipment owners to achieve the lowest operating costs possible and minimize equipment downtime. You will also assist management in developing the strategic direction of the Product Support effort at Milton CAT. This position is responsible for working with a team of outside sales representatives to promote all products and services offered by Milton CAT.

Salary Range: $100,000 - $115,000 plus bonus. This is a regional position with travel, company vehicle provided.

Benefits include

• Paid Time Off + 8 company paid holidays
• Medical, Dental and Vision insurance options for Employee and Family
• Disability & Life Insurance Packages
• Competitive Retirement Plan
• Tuition Reimbursement - available to FT employees with 1 year+ of service
• Additional supplemental offerings and discount programs
• Employee Referral Program
• Company cell phone and computer provided

Responsibilities

• Lead a field-based team focused on building strong customer relationships, promoting all Milton CAT product support offerings, and driving territory growth through consultative selling
• Oversee sales efforts related to Prime, Standby, and Industrial Engine repairs and overhauls.
• Assist direct reports in working with customers to achieve lower operating costs by recommending appropriate product options
• Work with your team and other departments to identify existing and new opportunities
• Ensure your team acts as the primary liaison between customers and Milton CAT in all areas of product support.
• Support development of strategic territory plans to grow parts and service sales annually
• Develop an effective working relationship with all sales, service and parts managers to ensure an exceptional level of customer service
• Generate and develop new business to meet business goals.
• Create and maintain profiles on all major parts and service competitors
• Meet targets for sales, profits, and close ratios
• Coach team members on consultative selling and technical solution development
• Identify performance gaps in your team members and develop individual action plans to improve
• Participate in business and trade events; maintain membership in trade organizations
• Support and drive sales initiatives for service agreements and aftermarket service contracts
• Lead strategy and execution for fuel polishing, load bank testing, transfer switch testing, and generator testing

Qualifications

• Bachelor's degree or equivalent Trade School certificate or relevant experience. High School Diploma required
• 3-5 years' experience with a Generator equipment dealership in a parts or service sales role
• Ability to manage a team of representatives in a dynamic and fast-paced environment
• Proficient in the use of computers and related Microsoft software, including CRM
• Strong written and verbal communication, and problem-solving skills
• Perform duties with a sense of urgency, exceeding internal and external customer expectations
• Work with minimal supervision
• Excellent organizational skills
• Travel throughout your defined territory with flexible working hours.
• Attend meetings which may require overnight stays
• Ability to analyze service data and customer trends to guide team strategy
• Proven ability to lead cross-functional initiatives involving sales, service, and technical support

Preferred Skills and Competencies

• Previous selling experience.
• Prior territory management experience.
• Working knowledge of Caterpillar products.
• Previous experience in the Electric Power industry.

A background check and drug test are required as part of our pre-employment process.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.