Field Service Engineer

ASM International; Chandler (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading semiconductor company is seeking Field Service Engineers in Chandler, AZ. The role involves performing installations and maintenance on complex semiconductor equipment while maintaining a high level of customer satisfaction. Candidates should have a Bachelor's degree in electrical engineering, up to 5 years of relevant experience, and the ability to travel 25%. Strong troubleshooting and customer service skills are essential, along with a proactive attitude and ability to work independently.

Qualifications

• Up to 5 years of semiconductor fabrication maintenance experience.
• Ability to travel at least 25% for both domestic and international locations.
• Knowledge of wafer fab and gas control systems.

Responsibilities

• Perform installations and preventative maintenance on semiconductor equipment.
• Create a high level of customer delight through service excellence.
• Troubleshoot process problems and write standard procedures.

Skills

Customer service skills

Troubleshooting techniques

Knowledge in semiconductor fabrication

Strong positive attitude

Ability to work with hand tools

Education

Bachelor's degree in electrical engineering/electronics technology

Tools

Oscilloscope

Digital Volt Meter

Job description

# Field Service Engineer2. Field Service Engineer**Step into a career with ASM, where cutting edge technology meets collaborative culture.** For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.Our Global Sales, Services & Spares IQ and Sustaining teams are seeking **Field Service Engineers (various levels)** to join ASM at a customer site in Chandler, AZ. Domestic and International travel of at least 25% will be required for this role.**Job Description:*** Perform installations, preventative maintenance and remedial repair maintenance on complex electronic / electro-mechanical semiconductor capital equipment at ASM’s global customer locations.* Create and maintain a high level of customer delight through advanced customer service skills, implementing fast quality responses to both internal and external customers while maintaining a safety-first mentality.* Be capable of working completely independent of supervision on highly complex problems while meeting project/task timelines, objectives and goals.* Have the ability to develop action plans for problem resolution and present to internal and external customers.* Develop improvements for processes, hardware and software for continuous improvement of ASM equipment / business operations. Coach / mentor lower level FSE’s to higher level skill sets.* Assist in customer escalations and manage beta-site projects.* Troubleshoot process problems of medium complexity along with writing procedures and processes for standard field service activities.**Requirements:*** Bachelor's degree from an accredited college in electrical engineering / electronics technology, electronics / electro-mechanical with up to 5 years of semiconductor fabrication maintenance experience In ALD, PECVD, EPI or Diffusion.* Ability to travel of at least 25% for both domestic and international locations.* 5+ years field service / customer support background and/or 5+ years manufacturing experience in final assembly or test of semiconductor capital equipment.* Knowledge in any or all of the following areas is a plus: wafer fab, closed loop gas and vacuum control, RG induced plasma, electro-pneumatic controls, microprocessor based controllers, robotics, basic concepts of software, toxic and/or flammable gasses and acids.* Basic troubleshooting techniques in repairing complex microprocessor controlled electromechanical systems* Safety mentality* Ability to work with hand tools* Working knowledge of Oscilloscope’s and DVM’s* Strong positive attitude with excellent customer service skills* Clear and concise (English) verbal and written communications* Knowledge of structured problem-solving techniques* MS office knowledge* Ability to work in a team environment, independently and/or with limited supervision* Be able to interpret electronic / electro-mechanical schematics and drawings* Maintain strong organizational simultaneously leadership skills.* Ability to handle multiple tasks**Shifts available:*** Shift 4 (6pm-6am)- Sun-Tu and every other Saturday* Shift 5 (6am-6pm)- Sun- Tue and every other Wednesday* Shift 7 (6pm- 6am)- Wed-Sat and every other Wednesday