Field Ops Team Lead - Data-Driven Coach & Growth

Applied Medical; Rancho Santa Margarita (CA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Mentorship opportunities

Wellness activities

Education reimbursement

401(k) match

Vacation & holidays

Job summary

Applied Medical is seeking a Team Lead, Field Operations to guide the Field Operations and Support team in California. You will coach, mentor, and develop staff, track KPIs, and partner with leadership on process improvements and workforce planning.

This frontline leadership role emphasizes scalable processes and budget awareness to drive service excellence. Join a growth-focused medical device company offering competitive pay, comprehensive benefits, mentorship, and opportunities to impact

Qualifications

• Proven leadership experience guiding teams and initiatives.
• Strong analytical and problem-solving abilities.
• Advanced Microsoft Excel skills for data analysis.
• Excellent organizational and communication skills.
• Ability to manage time and priorities in a fast-paced environment.

Responsibilities

• Lead day-to-day field operations and support activities as the primary point of contact for team guidance, and support overflow requests as needed
• Monitor workload, resource allocation, and priorities to meet service level expectations
• Coach, train, and mentor field operations representatives and specialists, including onboarding, cross-training, and performance reviews
• Track, analyze, and report on KPIs and operational metrics to identify trends and improvement opportunities, ensuring data accuracy across reporting tools
• Partner with leadership to set team goals and performance benchmarks, assess capacity, and support workforce planning
• Design scalable processes and workflows, and support change management for new programs, tools, and processes
• Represent the team in cross-functional meetings and collaborate on process improvements, special projects, and strategic initiatives
• Manage budget activities and report monthly variances

Skills

Leadership

Analytical thinking

Excel advanced

Time management

Communication

Dashboard reporting

Power BI

Power Automate

Tools

Power BI

Power Automate

Job description

Applied Medical is seeking a Team Lead, Field Operations to guide the Field Operations and Support team in California. You will coach, mentor, and develop staff, track KPIs, and partner with leadership on process improvements and workforce planning.

This frontline leadership role emphasizes scalable processes and budget awareness to drive service excellence. Join a growth-focused medical device company offering competitive pay, comprehensive benefits, mentorship, and opportunities to impact