Field Ops Supervisor: Installations & Service Excellence

Hotwire-Communications; Boynton Beach (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401K Retirement Plan with CompanyMatch

Paid Vacation, Sick Time, and Holidays

Service Discounts

Job summary

Hotwire-Communications is seeking a Field Operations Supervisor to oversee residential and security installations, ensuring quality service through effective training and supervision. You will drive productive field work, enforce safety standards, and coordinate with dispatch to optimize routes and scheduling.

The role emphasizes KPI performance, process improvements, on-call rotations, and timely payroll/reports.

Qualifications

• At least five years in service, installation and supervision of field personnel.
• High School Diploma required; Associates preferred.
• Experience with Hotwire core services and Access Control, Cameras and IP communications.
• Valid state driver’s license.
• Comfortable working on ladders and at heights; flexible hours.

Responsibilities

• Direct daily supervision of field service and alarm technicians.
• Improve efficiency and implement process changes with measurable results.
• Manage KPI performance and reporting.
• Coordinate routing, scheduling and job assignments for efficiency.
• Handle escalations and payroll/timekeeping submissions.
• Assist in emergency installations across systems.
• Provide input on project planning and budgeting for large projects.

Skills

Leadership

Supervision

Training

KPI management

Team building

Education

High School Diploma

Associates Degree in Internet Technologies or Engineering

Tools

Access Control systems

Camera systems

IP communications

Job description

Hotwire-Communications is seeking a Field Operations Supervisor to oversee residential and security installations, ensuring quality service through effective training and supervision. You will drive productive field work, enforce safety standards, and coordinate with dispatch to optimize routes and scheduling.

The role emphasizes KPI performance, process improvements, on-call rotations, and timely payroll/reports.