Field Operations Lead — Installations & Security Systems

Hotwire Communications; Boynton Beach (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401K plan

Paid vacation and holidays

Discounted services for employees

Job summary

Hotwire Communications is seeking a Field Operations Supervisor to oversee the installation and service performance of field technicians for core services, including security systems. You will train, supervise, and coach teams to ensure high-quality customer experiences and efficient field operations.

You will also drive process changes, monitor KPI progress, and participate in project planning and budgeting for large initiatives.

Qualifications

• 5+ years in service, installation and supervision of field personnel.
• Experience with security systems strongly preferred.
• Leading, building teams and supporting field technicians.
• Two years’ experience with Hotwire core services and access control, camera systems, and IP communications.

Responsibilities

• Daily supervision of field service and alarm technicians to ensure on-time, productive installations and servicing.
• Identify opportunities to improve efficiency and obtain buy-in for approved changes.
• Manage performance against KPI’s and goals.
• Set up and implement processes or changes to reach targets.
• Provide remote service guidance to reduce unnecessary site visits.
• Review technician routing and assignments for efficiency and service.
• Review potential commercial security system sales prior to installation.
• Provide weekly reports to pinpoint training or improvement needs.
• Handle escalations of service issues requiring field visits.

Skills

Team leadership

Field supervision

Customer service

Problem solving

On-site mobility

Education

High School Diploma or equivalent

Associate's Degree in Internet Technologies or Engineering

Tools

Access Control systems

Camera systems

IP communications

Job description

Hotwire Communications is seeking a Field Operations Supervisor to oversee the installation and service performance of field technicians for core services, including security systems. You will train, supervise, and coach teams to ensure high-quality customer experiences and efficient field operations.

You will also drive process changes, monitor KPI progress, and participate in project planning and budgeting for large initiatives.