Field Ops Lead – Installations & Security Systems

Hotwire Communications; Naples (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401K Retirement Plan with CompanyMatch

Paid Vacation, Sick Time, and Holidays

Security service discounts

Job summary

Hotwire Communications is seeking a Field Operations Supervisor in Naples, FL to oversee residential and security technician teams, ensuring quality installations and service experiences.

You will train staff, manage performance to KPIs, and implement process changes to boost efficiency. The role requires hands-on leadership, willingness for emergency deployments, and collaboration on project planning and budgeting.

Qualifications

• Five years of experience in service, installation and supervision of field personnel; security systems preferred.
• High School Diploma or equivalent; an Associate degree is preferred.
• Ability to lead, build teams and support field technicians delivering installation and service.

Responsibilities

• Supervise daily field service and alarm technicians to ensure on-time, productive installations and servicing.
• Review efficiency and propose process improvements with measurable outcomes.
• Manage KPIs and goals; provide training and budgeting input for large projects.

Skills

Field supervision

Leadership

Customer service

Problem solving

Time management

Education

High School Diploma

Associates Degree in Internet Technologies or Engineering

Tools

Access Control systems

Camera systems

IP communications

Job description

Hotwire Communications is seeking a Field Operations Supervisor in Naples, FL to oversee residential and security technician teams, ensuring quality installations and service experiences.

You will train staff, manage performance to KPIs, and implement process changes to boost efficiency. The role requires hands-on leadership, willingness for emergency deployments, and collaboration on project planning and budgeting.