Field Operations Lead - Security & Installations

Hotwire Communications Ltd; Boynton Beach (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Healthcare/Dental/Vision plans

401K retirement plan with companyMatch

Paid vacation, sick time, and holidays

Paid volunteer time

Parental leave

Hotwire service discounts

Employee referral bonuses

Entertainment discounts

Job summary

Hotwire Communications Ltd is seeking a Field Operations Supervisor to ensure quality installations and service for residential and security customers. You will train, supervise, and QC technicians, driving productive processes and measurable improvements across field operations.

The role requires leadership in a demanding field, with KPI-driven performance management, process implementation, and the ability to respond to escalations and emergency installations as needed.

Qualifications

• Five+ years of experience in service, installation and supervision of field personnel; security systems experience preferred.
• High School Diploma or equivalent; an Associate's degree is preferred.
• Ability to lead and support field technicians in installation and service of all systems.
• Two+ years with Hotwire core services and access control/camera/IP systems.
• Must have a valid, clean drivers license in the hiring state.
• Comfortable working on ladders and at heights; able to work days, weekends, evenings and holidays.
• On-call rotation participation as needed.

Responsibilities

• Daily supervision of field service and alarm technicians to ensure on-time, productive installations and servicing.
• Identify efficiency improvements and gain buy-in for approved changes with measurable impact.
• Performance management to KPI and goals.
• Set up and implement processes, operations or field changes to meet goals.
• Remote service and customer education to avoid unnecessary site visits.

Skills

Leadership

Team management

Education

High School Diploma or equivalent

Associate's Degree in Internet Technologies or Engineering

Tools

Access Control Systems

Camera Systems

IP Communications

Job description

Hotwire Communications Ltd is seeking a Field Operations Supervisor to ensure quality installations and service for residential and security customers. You will train, supervise, and QC technicians, driving productive processes and measurable improvements across field operations.

The role requires leadership in a demanding field, with KPI-driven performance management, process implementation, and the ability to respond to escalations and emergency installations as needed.