Field Ops Lead – HVAC & Plumbing Excellence

Pespisa Company; Chelmsford (MA); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

401(k)

Company car

Competitive salary

Dental insurance

Health insurance

Job summary

Pespisa Company is seeking an experienced Field Operations Supervisor to lead the day-to-day operations of HVAC and plumbing field teams in the Chelmsford area. The role focuses on overseeing technicians, ensuring quality workmanship, delivering exceptional customer service, and driving productivity to support company growth.

The ideal candidate will have extensive HVAC and plumbing experience, proven supervision of technicians, strong leadership skills, and a commitment to developing employees

Qualifications

• Minimum of 4-10 years of experience in the HVAC and plumbing industry.
• Strong working knowledge of both residential HVAC and plumbing systems.
• Previous experience supervising, managing, or leading field technicians.
• Provide ability to coach, mentor and develop employees.
• Excellent troubleshooting and diagnostic skills.
• Strong organizational and time management skills.
• Ability to remain calm under pressure and adapt to changing priorities.

Responsibilities

• Supervise, mentor, and support HVAC and plumbing technicians.
• Lead by example with professionalism, integrity, and a positive attitude.
• Conduct ride-along, field evaluations, and technician coaching.
• Assist with hiring, onboarding, and training new employees.
• Hold technicians accountable for company standards, workmanship, safety, and performance expectations.
• Build a positive team culture focused on communication, teamwork, accountability, and customer satisfaction.
• Promote outstanding customer service in every job.
• Support technicians in communicating repair options and recommendations.
• Resolve customer concerns professionally and promptly.
• Ensure customers receive positive experience from the initial service call through job completion.
• Monitor technician productivity and efficiency
• Review key performance indicators (KPIs).
• Promote safe work environment.
• Ensure technicians follow OSHA safety standards and company policies.
• Conduct regular safety meetings.
• Maintain vehicle, equipment, and job site safety standards.
• Ensure proper use of tools, materials, and PPE
• Work closely with GM to ensure the daily operations of the company run efficiently.
• Communicate field issues, customer concerns, staffing needs and operational challenges to the GM.
• Ensure technicians complete all required documentation, including: Detailed job notes., Photos / videos taken and uploaded into Service Titan., Equipment model and serial numbers recorded on every installation., Customer signatures on every job, estimate, etc.

Skills

HVAC knowledge

Plumbing knowledge

Leadership

Supervising technicians

Customer service

Tools

Service Titan

Job description

Pespisa Company is seeking an experienced Field Operations Supervisor to lead the day-to-day operations of HVAC and plumbing field teams in the Chelmsford area. The role focuses on overseeing technicians, ensuring quality workmanship, delivering exceptional customer service, and driving productivity to support company growth.

The ideal candidate will have extensive HVAC and plumbing experience, proven supervision of technicians, strong leadership skills, and a commitment to developing employees