Field Ops Engineer II — 24/7 Disaster Recovery

Lumen; Dallas (TX); On-site; USD 68,000 - 99,000; Full time

Job summary

Lumen is seeking a Tier II Disaster Recovery specialist to provide 24x7x365 support for telecom critical infrastructure, including AC/DC power systems, generators, ATS, UPS, and building systems. You will perform technical troubleshooting, site readiness oversight, capacity management, preventive maintenance support, and emergency response coordination to ensure network reliability and resiliency.

Location flexibility includes multiple sites with travel on short notice.

Qualifications

• 5+ years of experience supporting telecom critical infrastructure, AC/DC power systems, and facility operations.
• Strong leadership, troubleshooting, project management, and emergency response skills.
• Ability to lead vendors, contractors, and cross-functional teams during complex incidents and projects.
• Effective verbal and written communication skills.
• Strong computer, data analysis, and technical documentation skills.
• Ability to travel on short notice and respond to emergency situations.
• Willingness to work on-call schedules, extended hours, varying shifts, and in adverse weather conditions during emergency events.
• Valid driver's license with a satisfactory driving record.
• Proven ability to mentor and guide team members while maintaining strong customer and stakeholder relationships.

Responsibilities

• Provide Tier II technical support and guidance to field operations during routine and emergency events.
• Maintain site readiness by identifying, prioritizing, and escalating critical infrastructure deficiencies.
• Support capital replacement planning for aging or at-risk infrastructure.
• Serve as a subject matter expert for cross-functional projects and technical initiatives.
• Lead or support telecom Disaster Recovery events, including hurricanes, wildfires, severe weather, and other events that impact operations.
• Develop and maintain disaster recovery, business continuity, and operational readiness plans.
• Assist with development of tools, automation, dashboards, and processes that improve incident management and visibility.
• Manage disaster recovery equipment inventory, deployment, and post-event accountability.
• Support preventive maintenance programs, site capacity planning, and infrastructure lifecycle management.
• Ensure critical infrastructure data is accurate and aligned with BCM requirements.
• Train field technicians on preventive maintenance, troubleshooting, safety, and best practices.
• Partner with BCM, engineering, operations, and vendors to enhance resilience and drive improvement.

Skills

Leadership

Troubleshooting

Emergency response

Project management

Communication

Mentoring

On-call readiness

Job description

Lumen is seeking a Tier II Disaster Recovery specialist to provide 24x7x365 support for telecom critical infrastructure, including AC/DC power systems, generators, ATS, UPS, and building systems. You will perform technical troubleshooting, site readiness oversight, capacity management, preventive maintenance support, and emergency response coordination to ensure network reliability and resiliency.

Location flexibility includes multiple sites with travel on short notice.