Remote Network Operations Technician II

Lumen; Santa Fe (NM); On-site; USD 58,038 - 77,520; Full time

Job summary

Lumen is seeking an Operations Technician (Network Operation Center Environment) to support DHS and NCPS initiatives. You’ll work in a hands-on role maintaining fiber, routers, switches, servers, and firewalls in data center and office settings.

The role requires effective communication, willingness to work 24x7 shifts, and TS/TSSCI clearance. You'll join a high accountability team delivering secure, high‑performing connectivity for critical government and enterprise networks.

Qualifications

• Ability to effectively communicate with peers and customers.
• Must be willing to work Shift work 24x7 coverage, weekends, holidays and on-call rotation.
• Familiar with Juniper (JunOS), Netscreen Firewalls SolarWinds, and Cisco Networking Hardware.
• Must have experience with application-level firewalls (proxies).
• Clearance Active Top Secret (TS) with the ability to obtain a Top-Secret SCI (TSSCI).

Responsibilities

• Responsible for fiber maintenance including installation, splicing, and testing of all fiber optic cable within multiple program networks.
• Hands on technical support of routers, switches, servers, and firewalls in a Data Center and office environment.
• Network troubleshooting and fault analysis; hardware troubleshooting and repair.
• Develop and follow a MOP and anticipate problems, and proactively take corrective action.
• Trouble ticket generation and response; customer interface and escalations.
• Monitoring, configuring, troubleshooting Tier 12 events in switches, routers, and firewalls.
• Respond to customer inquiries in a timely and professional manner.

Skills

Communication

Shift work

Education

Associate’s degree or equivalent

Tools

Juniper JunOS

Netscreen Firewalls

SolarWinds

Cisco Networking Hardware

Linux

VMware

SQL

Windows Server Administration

Job description

Lumen is seeking an Operations Technician (Network Operation Center Environment) to support DHS and NCPS initiatives. You’ll work in a hands-on role maintaining fiber, routers, switches, servers, and firewalls in data center and office settings.

The role requires effective communication, willingness to work 24x7 shifts, and TS/TSSCI clearance. You'll join a high accountability team delivering secure, high‑performing connectivity for critical government and enterprise networks.