Field Ops BA: Streamline Processes & Drive Impact (Remote)

Daikin Applied; Minnesota; Hybrid; USD 73,000 - 121,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401K with match

Paid time off

Holidays

Job summary

Daikin Applied, the world’s largest HVAC company, seeks a talented Business Analyst - Field Operations in Plymouth, MN with hybrid or remote options. You will partner with stakeholders across service, projects, rental management, and supply chain to translate needs into practical solutions, drive process improvements, and support application delivery and adoption.

The role demands 3–5 years in business analysis, strong communication, and the ability to manage multiple priorities in a

Qualifications

• Bachelor’s degree in Business, Information Systems, Operations Management, Engineering, or related field, or equivalent combination of education and relevant experience.
• Approximately 3-5 years of experience in business analysis, systems analysis, process improvement, application support, project delivery, or a related role.
• Working knowledge of business analysis practices, requirements lifecycle management, process mapping, testing, and solution delivery.
• Ability to translate business needs into clear requirements and communicate effectively with both business and technical audiences.
• Strong analytical thinking, problem-solving, facilitation, organization, and written communication skills.
• Ability to manage multiple priorities, follow through on commitments, and work effectively in a cross-functional environment.

Responsibilities

• Partner with stakeholders to understand business objectives, challenges, workflows, and information needs.
• Plan and conduct interviews, working sessions, observation activities, and requirements workshops.
• Elicit, analyze, document, validate, and manage business and functional requirements.
• Write clear user stories, business requirements, functional requirements, use cases, process flows, and acceptance criteria.
• Trace requirements through design, development, testing, and implementation to help ensure intended outcomes are delivered.
• Identify requirement gaps, conflicts, dependencies, assumptions, and risks, and work with stakeholders to resolve them.
• Maintain organized and current analysis documentation throughout the delivery lifecycle.
• Collaborate with product owners, solution architects, developers, and vendors to translate requirements into workable solutions.
• Participate in solution reviews, backlog refinement, sprint planning, demonstrations, and release-readiness activities.
• Support existing business applications by assisting with issue analysis, enhancement definition, prioritization, testing, and user communication.
• Perform initial problem analysis, document reproducible issues, assess business impact, and coordinate escalation when needed.
• Balance immediate operational needs with longer-term process, application, and enterprise architecture objectives.
• Develop test scenarios and expected results based on approved requirements and business processes.
• Coordinate and support system testing and User Acceptance Testing, including test preparation, execution tracking, defect clarification, and evidence collection.
• Validate that delivered functionality meets documented requirements and is ready for business use.
• Assist with implementation planning, business readiness, data validation, training content, job aids, and end-user communications.
• Provide post-implementation support and gather feedback to identify stabilization or improvement needs.
• Build effective working relationships with business users, subject matter experts, technology teams, and external partners.
• Facilitate meetings with clear objectives, structured discussion, documented decisions, and assigned follow-up actions.
• Communicate analysis findings, options, recommendations, risks, issues, and status in language appropriate for business and technical audiences.
• Organize assigned work, manage priorities and deadlines, and provide timely visibility to risks or dependencies.
• Contribute to project planning, estimation, change control, and delivery governance as requested.
• Analyze business data to validate requirements, investigate issues, identify trends, and support decision-making.
• Define data, reporting, and dashboard requirements in partnership with business stakeholders and technical teams.
• Assist with data mapping, validation, reconciliation, and data-quality improvement activities.
• Confirm that reports and metrics use clear definitions and align with the intended business process and outcome.

Skills

Analytical thinking

Problem-solving

Facilitation

Written communication

Organization

Cross-functional collaboration

Education

Bachelor's degree in Business, Information Systems, Operations Management, Engineering, or related field

Equivalent combination of education and relevant experience

Tools

Astea Alliance

IFS Cloud

Jira

Azure DevOps

Job description

Daikin Applied, the world’s largest HVAC company, seeks a talented Business Analyst - Field Operations in Plymouth, MN with hybrid or remote options. You will partner with stakeholders across service, projects, rental management, and supply chain to translate needs into practical solutions, drive process improvements, and support application delivery and adoption.

The role demands 3–5 years in business analysis, strong communication, and the ability to manage multiple priorities in a