Field Operations Technician I

VB Spine, LLC; Itasca (IL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Comprehensive health insurance

401(k) with company match

Paid time off (PTO) and holidays

Ongoing training and professional dev.

Growth opportunities

Job summary

VB Spine is seeking a Field Operations Technician I in Itasca, IL to ensure surgical sets are fully replenished, inspected, and ready for procedures—directly supporting operating room schedules and patient care in a fast-paced medical environment.

You will physically receive and unpackage inventory, conduct inspections, and prepare sets for shipment to hospitals and branches, while maintaining traceability and meeting KPI targets.

Qualifications

• 2+ years of work experience
• Knowledge of the medical device industry and hospital customer base preferred
• Proficiency in Microsoft Office Suite
• Strong problem-solving, communication, and customer service skills
• Ability to thrive in a fast-paced environment with frequently changing priorities and multitask effectively
• Demonstrated ability to maintain composure in stressful situations
• Physical ability to frequently use hands for handling equipment and occasionally lift up to 40 pounds

Responsibilities

• Physically receive and unpackage incoming inventory
• Conduct inventory, replenishment, and inspection of incoming branch surgical sets to prepare them for redistribution
• Perform accurate inventory transactions to maintain proper traceability
• Prepare and package surgical sets for shipment to hospitals and branches
• Coordinate with courier and transportation services for timely product distribution
• Rotate on-call support for nights and weekends as required
• Comply with all manufacturing procedures, training, and quality standards
• Ensure all daily orders are fulfilled while meeting or exceeding KPI targets for quality and service
• Assist with cycle counting inventory at hospitals and office locations throughout the territory

Skills

Problem solving

Communication

Customer service

Multitasking

Medical device knowledge

MS Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Field Operations Technician I

Location: Itasca, IL

Company: VB Spine

Looking for a career where your work truly matters? At VB Spine, you’ll be part of a mission-focused team that supports surgeons during life‑changing spinal procedures. We’re the largest privately held spine company and among the largest family‑owned medical technology companies in the world, dedicated to innovation, surgeon partnerships, and improving patient outcomes in spine care. As a Field Operations Technician I in our Operations function within the Spine division, you’ll play a critical hands‑on role in ensuring surgical sets are fully replenished, inspected, and 100% ready for surgery — directly supporting operating room schedules and patient care in a fast‑paced environment.

What You’ll Do

• Physically receive and unpackage incoming inventory
• Conduct inventory, replenishment, and inspection of incoming branch surgical sets to prepare them for redistribution
• Perform accurate inventory transactions to maintain proper traceability
• Prepare and package surgical sets for shipment to hospitals and branches
• Coordinate with courier and transportation services for timely product distribution
• Rotate on‑call support for nights and weekends as required
• Comply with all manufacturing procedures, training, and quality standards
• Ensure all daily orders are fulfilled while meeting or exceeding KPI targets for quality and service
• Assist with cycle counting inventory at hospitals and office locations throughout the territory

What You Bring

• High School Diploma or equivalent required
• 2+ years of work experience (or equivalent combination of education and experience)
• Knowledge of the medical device industry and hospital customer base preferred
• Proficiency in Microsoft Office Suite
• Strong problem‑solving, communication, and customer service skills
• Ability to thrive in a fast‑paced environment with frequently changing priorities and multitask effectively
• Demonstrated ability to maintain composure in stressful situations
• Physical ability to frequently use hands for handling equipment and occasionally lift up to 40 pounds

Why VB Spine

We believe in growing talent from within. At VB Spine, join a high‑performing team where your hands‑on work directly ensures surgeons have the right instruments and implants when they need them — supporting life‑changing spinal procedures and positioning yourself for growth in a mission‑driven medical company.

Compensation

Pay for this role is competitive and based on experience, qualifications, and performance. The typical pay range for this position is $50,000.00 - $60,000.00 annually, with potential for overtime and incentives plus benefits. Final compensation is determined on a case‑by‑case basis and considers a variety of factors including experience level, skillset, and market conditions.

Benefits include

• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO) and holidays
• Ongoing training and professional development opportunities
• Opportunity to grow within a fast‑paced, dynamic company