Field Operations Technician

ledcor; Philadelphia (Philadelphia County); On-site; USD 48,000 - 70,000; Full time

Job summary

Ledcor Technical Services (LTS) seeks a seasoned field service technician to install and service internet, copper and fiber cabling, demarc extensions, and rack‑mounted networking gear across customer sites in the United States. The role emphasizes high-quality, customer‑focused service and strong problem-solving skills.

Travel with a company vehicle is required; candidates must be able to work in varying environments, lift up to 50 pounds, and comply with Ledcor safety standards while

Qualifications

• Five plus years of telecom and cabling installation experience.
• Customer-focused with integrity and empathy.
• Degree or diploma from a technical college preferred.
• Strong knowledge of Microsoft Office.
• Experience working in the field independently.
• Clear verbal and written communication skills.

Responsibilities

• Deliver a high-quality, customer‑focused service experience to every client
• Resolve customer issues calmly and professionally using de-escalation techniques
• Perform on‑site installation and repair of internet services, copper and fiber cabling, demarc extensions, and rack‑mounted networking equipment
• Diagnose technical problems and implement solutions, including running new cable, replacing hardware components, and installing data circuits for internet connectivity
• Follow Ledcor's safety standards and ensure proper use of vehicles, tools, and equipment at all times

Skills

Telecom experience

Customer focus

Field installation

Independent worker

Communication skills

Education

Technical college degree

Tools

Microsoft Office

Job description

Essential Responsibilities

• Deliver a high-quality, customer‑focused service experience to every client
• Resolve customer issues calmly and professionally using effective de-escalation techniques
• Perform on‑site installation and repair of internet services, copper and fiber cabling, demarc extensions, and rack‑mounted networking equipment
• Diagnose technical problems and implement solutions, including running new cable, replacing hardware components, and installing data circuits for internet connectivity
• Follow Ledcor's safety standards and ensure proper use of vehicles, tools, and equipment at all times

Qualifications

• Five plus years of experience in telecommunications, business installation and service for electronics, appliances, security, and/or cabling
• A positive, "can-do" attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy, and sincerity
• Degree or diploma from a technical college would be preferred
• Strong knowledge of Microsoft Office suite
• Experience working in the field independently and thriving in a dynamic environment
• Clear and efficient verbal and written communication skills

Work Conditions

• Will be expected to travel with a company provided vehicle
• Able to meet the physical requirements of the position which involves sitting, standing, bending, climbing, lifting (up to 50 pounds), working at heights and in confined spaces such as attics and crawl spaces, as well as in all types of weather conditions (that are deemed safe)

Additional Information

Ledcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair.

Ledcor has been recognized as a Top 100 Inspiring Workplace in North America.

Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial well-being. We offer exciting, challenging work with opportunities to develop your skills and knowledge.

Employment Equity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. For more information about Ledcor's Inclusion and Diversity initiatives, please visit our I&D page . Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email .

All applicants must be able to show proof of eligibility to work in the United States.

Ledcor participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. E-Verify® is a registered trademark of the U.S. Department of Homeland Security