Field Operations Technician

Ledcor Group; Des Moines (IA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive total rewards package

Opportunities for professional development

Equal opportunity employer

Job summary

A telecommunications service company is seeking a skilled technician in Des Moines, Iowa, to deliver exceptional customer service in the installation and maintenance of internet and cabling services. The successful candidate will have over five years of experience in telecommunications, a strong focus on customer satisfaction, and proficient technical problem-solving skills. This position requires travel with a company vehicle and a commitment to safety and quality standards. Join a recognized leader in the industry.

Qualifications

• Five plus years of experience in telecommunications or cabling.
• Experience in customer service and business installation.
• Ability to travel with company vehicle when required.

Responsibilities

• Deliver customer-focused service experience.
• Perform onsite installation and repair of internet services.
• Diagnose technical issues and implement solutions.

Skills

Customer focused approach

Technical problem diagnosis

Communication skills

Education

Degree or diploma from a technical college

Tools

Microsoft Office suite

Job description

Overview

Ledcor Technical Services has been building and servicing communication networks for customers across North America since 1979. We customize solutions to best meet client needs and act as a partner by delivering quality, reliability, and safety.

Essential Responsibilities

• Deliver a highquality, customerfocused service experience to every client.

• Resolve customer issues calmly and professionally using effective deescalation techniques.

• Perform onsite installation and repair of internet services, copper and fiber cabling, demarc extensions, and rackmounted networking equipment.

• Diagnose technical problems and implement solutions, including running new cable, replacing hardware components, and installing data circuits for internet connectivity.

• Follow Ledcor's safety standards and ensure proper use of vehicles, tools, and equipment at all times.

Qualifications

• Five plus years of experience in telecommunications, business installation and service for electronics, appliances, security, and/or cabling.

• A positive, "can-do" attitude and customer focused approach that enables dealing with challenging situations with integrity, empathy, and sincerity.

• Degree or diploma from a technical college would be preferred.

• Strong knowledge of Microsoft Office suite.

• Experience working in the field independently and thriving in a dynamic environment.

• Clear and efficient verbal and written communication skills.

Work Conditions

• Will be expected to travel with a company provided vehicle.

• Able to meet the physical requirements of the position which involves sitting, standing, bending, climbing, lifting (up to 50 pounds), working at heights and in confined spaces such as attics and crawl spaces, as well as in all types of weather conditions (that are deemed safe).

Additional Information

Ledcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair.

Ledcor has been recognized as a Top 100 Inspiring Workplace in North America.

Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial well-being. We offer exciting, challenging work with opportunities to develop your skills and knowledge.

Employment Equity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. For more information about Ledcor's Inclusion and Diversity initiatives, please visit our Inclusion and Diversity page. Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email.

All applicants must be able to show proof of eligibility to work in the United States.

Ledcor participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. E-Verify is a registered trademark of the U.S. Department of Homeland Security.

Link to: https://www.uscis.gov/e-verify