Field Operations Technician

ledcor; Boston (MA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Job summary

Ledcor Technical Services (LTS) delivers network construction and service installation across North America. This on-site role provides high-quality, customer-focused service for internet connectivity, cabling, and networking equipment installation and repair.

Travel with a company-provided vehicle. The ideal candidate has 5+ years in telecom installation, strong communication, a technical degree if possible, and proficiency with Microsoft Office. Ledcor emphasizes safety and reliability.

Qualifications

• 5+ years in telecommunications, installation and service.
• Customer-focused approach with integrity, empathy, and sincerity.
• Technical degree preferred.

Responsibilities

• Deliver high-quality, customer-focused service to every client.
• Resolve issues calmly using de-escalation techniques.
• Perform on-site installation and repair of internet services, cabling, demarc extensions, and rack-mounted networking equipment.
• Diagnose problems and implement solutions, including running new cable and replacing hardware.

Skills

Customer service

De-escalation

Communication

Education

Technical college degree

Tools

Microsoft Office

Job description

Essential Responsibilities

• Deliver a high-quality, customer‑focused service experience to every client
• Resolve customer issues calmly and professionally using effective de-escalation techniques
• Perform on‑site installation and repair of internet services, copper and fiber cabling, demarc extensions, and rack‑mounted networking equipment
• Diagnose technical problems and implement solutions, including running new cable, replacing hardware components, and installing data circuits for internet connectivity
• Follow Ledcor's safety standards and ensure proper use of vehicles, tools, and equipment at all times

Qualifications

• Five plus years of experience in telecommunications, business installation and service for electronics, appliances, security, and/or cabling
• A positive, "can-do" attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy, and sincerity
• Degree or diploma from a technical college would be preferred
• Strong knowledge of Microsoft Office suite
• Experience working in the field independently and thriving in a dynamic environment
• Clear and efficient verbal and written communication skills

Work Conditions

• Will be expected to travel with a company provided vehicle
• Able to meet the physical requirements of the position which involves sitting, standing, bending, climbing, lifting (up to 50 pounds), working at heights and in confined spaces such as attics and crawl spaces, as well as in all types of weather conditions (that are deemed safe)

Additional Information

Ledcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair.

Ledcor has been recognized as a Top 100 Inspiring Workplace in North America.

Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial well-being. We offer exciting, challenging work with opportunities to develop your skills and knowledge.

Employment Equity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. For more information about Ledcor's Inclusion and Diversity initiatives, please visit our I&D page . Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email .

All applicants must be able to show proof of eligibility to work in the United States.

Ledcor participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. E-Verify® is a registered trademark of the U.S. Department of Homeland Security