Field Operations Tech - Heavy Travel and Installations

Kargo; United States; Remote; USD 70,000 - 80,000; Full time

Job summary

Kargo is seeking a field service engineer in the United States to travel to customer facilities, install Kargo towers and other hardware, and perform inspections and servicing visits. You will coordinate with contractors and internal teams to ensure smooth installations and reliable operation.

The role requires strong mechanical/electrical/optical troubleshooting, excellent communication, and the ability to travel up to 90% of the time while maintaining safety and quality standards.

Qualifications

• 3+ years of experience servicing industrial equipment, vehicles, utilities, robots, or similar.
• Expertise in mechanical, electrical, and optical troubleshooting.
• High availability for short-notice domestic travel.
• Experience servicing equipment in warehouse and/or factory environments.
• Strong communication and documentation skills.
• Comfortable with near 90% travel.

Responsibilities

• Travel to customer facilities and lead inspection, installation, and servicing visits for Kargo’s customers.
• Install Kargo towers and other hardware products at customer facilities.
• Coordinate with contractors at customer sites for electrical work, forklift modifications, and installation assistance.
• Coordinate tower and tool shipping from Kargo inventory to customer sites.
• Work with Manufacturing to provide configs and specs determined from site visits to customers.
• Work with our Product and Hardware teams to make engineering recommendations to simplify installation and relevant features.
• Interact with customers at on-site visits. This is not a sales role and most customer visits will include people from Kargo’s Sales, Product, and Customer Success teams. Still, this role will involve coordinating with customers to discuss timing and installation preferences.
• High expectation for travel, you must be comfortable with near 90% travel.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Optical troubleshooting

Communication documentation

Tools

PowerShell

Linux

Job description

Kargo is seeking a field service engineer in the United States to travel to customer facilities, install Kargo towers and other hardware, and perform inspections and servicing visits. You will coordinate with contractors and internal teams to ensure smooth installations and reliable operation.

The role requires strong mechanical/electrical/optical troubleshooting, excellent communication, and the ability to travel up to 90% of the time while maintaining safety and quality standards.