Field Operations Support Assistant Information

SGS Consulting; Tallahassee (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

SGS Consulting in Tallahassee, FL seeks an empathetic office coordinator to manage memorials and related products. You will prepare placement paperwork from vendors, keep marker orders organized, and ensure cemetery regulations are reflected in all documentation.

The role includes welcoming families, routing calls, and supporting counselors, while processing payments and maintaining reports. A friendly, detail-oriented, bilingual candidate is preferred.

Qualifications

• High school diploma and 1–2 years in clerical or customer service roles.
• Proficient in telephones, copiers, and basic office equipment.
• Fluent or proficient bilingual communication is a plus.

Responsibilities

• Coordinate memorial designs, orders, and related products.
• Prepare paperwork for marker and monument placements from vendors.
• Maintain organized marker orders and documentation.
• Ensure cemetery regulations are followed in documentation.
• Process installation orders to grounds and maintenance teams.
• Prepare weekly and monthly reports.
• Assist receptionist and Records Department when needed.
• Greet families and direct inquiries to counselors or managers.
• Receive calls and route to appropriate staff.
• Show empathy and a helpful attitude to families at the location.
• Communicate families' needs to the relevant counselor promptly.
• Accept payments and manage cemetery/ Funer al Home contracts filing.
• Process cash receipt payments through the HMIS system.

Skills

Office equipment

MS Office

Organizational skills

Compassion

Bilingual

Weekend availability

Education

High school diploma

1-2 years office experience

Job description

Job Responsibilities

• Coordinates the designs, ordering of memorials and any related products to memorials.
• Prepares marker, monuments placement paperwork from outside vendors
• Maintains organized and current all Marker orders
• Ensures required documentation to support requested marker, monument are accurate with cemetery regulations
• Ensures the processing of installation orders to grounds and maintenance
• Prepares weekly/Monthly reports
• Acts as backup to receptionist and Records Department
• Greets family members
• Receives incoming calls and directs them to appropriate counselor, SM, GM or OF
• Always conveys a sense of concern and empathy with family member
• Maintains a friendly attitude offering assistance and guidance to all families entering the location
• Communicate family’s needs promptly and accurately to the appropriate family counselor
• Receives payments to distribute accordingly to counselor also receives Cemetery & FuneralHome contracts to file
• Process cash receipt payments through HMIS system

Skills

• Working Knowledge of office equipment including computers, calculators, copiers
• Scanners and MS office suite
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Bilingual
• Ability to work schedule including every other weekend Saturday and Sunday

Education/Experience

• High school diploma1-2 years of office experience in an office clerical or customer service, receptionist
• Or administrative support experienceProficient in operating telephones, copier