Field Operations Support Assistant

Service Corporation International; Seattle (WA); On-site; USD 65,904,000 - 74,677,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Flexible Spending Accounts

Health Insurance

Sick Leave

Short-Term Disability

Long-Term Disability

Life Insurance

401(k) Retirement Savings Plan with 会社

Employee Assistance Program

Job summary

Service Corporation International in Seattle, WA, is seeking an administrative professional to provide clerical support for funeral home, cemetery, cremainatory operations, and related facilities. You will greet the public, handle inquiries, prepare documents, process payments and contracts, and coordinate memorial orders with a team dedicated to compassionate client service.

The role requires 1–2 years of experience in an office or customer-service setting, a high school diploma, and

Qualifications

• High school diploma or equivalent required.
• 1–2 years of office clerical or customer service experience preferred.
• Experience in fast-paced professional environments preferred.
• Proficiency with MS Office and standard office equipment.
• Strong verbal and written communication; confidentiality and integrity required.
• Compassionate, empathetic and able to handle sensitive situations.

Responsibilities

• Greet visitors and respond to inquiries in person, by phone or online.
• Prepare death certificates, prayer cards and related documents.
• Process payments, contracts and accounts payable.
• Coordinate memorial orders and inventory for vaults and markers.
• Maintain daily schedules, reports, and documentation.
• Assist with obituaries and support Location Management, Sales and payroll as needed.
• Serve as receptionist backup and uphold confidentiality.

Skills

Verbal communication

Written communication

Organizational skills

Compassion and empathy

Integrity and confidentiality

MS Office experience

Mathematical skills

Education

High School diploma or equivalent

Tools

MS Office Suite

Office equipment (copiers, printers, fax)

Calculators

Job description

Our associates celebrate lives. We celebrate our associates. Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran’s Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education High School or equivalent

Experience 1 - 2 years of experience in an office clerical or customer service capacity required

Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience

MS Office Suite experience preferred

Basic mathematics skills required

Good verbal and written communication skills

Strong organizational skills and detail oriented

High level of compassion and integrity

Ability to maintain confidentiality

Compensation

$23.00-$26.00/hr

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

Postal Code: 98126

Category (Portal Searching): Administration and Clerical

Job Location: US-WA - Seattle

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

"SCI" refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process.

On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.