Field Operations Support Assistant

Service Corporation International; Beverly Hills (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Service Corporation International in Beverly Hills, FL seeks an administrative assistant to provide clerical support for funeral home and related facilities. You will greet families, process documents, handle payments and contracts, and coordinate memorial orders with sensitivity and discretion.

The role requires 1–2 years in office/ customer service, strong MS Office skills, and excellent communication. A high school diploma is required, and confidentiality is essential to support grieving

Qualifications

• High School diploma or equivalent.
• 1–2 years in an office clerical or customer service capacity.
• Experience in a customer-focused, fast-paced environment.
• Strong verbal and written communication, organizational skills, and confidentiality.

Responsibilities

• Greet the public and provide information on services.
• Prepare death certificates, permits and related documents.
• Process payments and contracts; assist with obituaries.
• Coordinate memorial orders and inventory; order office supplies.
• Maintain professional relations with county clerks, medical examiners, and physicians.
• Support location management, sales, and payroll as needed.
• Provide backup to receptionist and respond to inquiries promptly.

Skills

MS Office Suite

Verbal communication

Written communication

Organizational skills

Compassion/empathetic

Confidentiality

Education

High School Diploma

Tools

Computers

Calculators

Copiers

Printers

Fax machines

Job description

Our associates celebrate lives. We celebrate our associates. Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran’s Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

• Education High School or equivalent
• Experience 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required
• Knowledge, Skills & Abilities Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience MS Office Suite experience preferred Basic mathematics skills required Good verbal and written communication skills Strong organizational skills and detail oriented High level of compassion and integrity Ability to maintain confidentiality
• Postal Code: 34465
• Category (Portal Searching): Administration and Clerical
• Job Location: US-FL - Beverly Hills
• Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI” refers to Service Corporation International and its affiliates. Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.