Field Operations Support Assistant

Service Corporation International; Sunset Corners (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Service Corporation International is seeking an administrative associate to provide clerical support in a Miami, FL location. You will greet clients, handle documents, process payments, and coordinate memorial product orders with a team of staff.

The role requires 1–2 years in an office or customer-service setting, strong communication, and meticulous organization. High school diploma or equivalent is required. This position emphasizes confidentiality, compassion, and professional conduct.

Qualifications

• Education: High School diploma or equivalent.
• 1–2 years of experience in an office clerical or customer service capacity.
• Experience in a customer-focused, fast-paced professional environment.
• Knowledge of office equipment including computers, calculators, copiers, printers and fax machines.
• MS Office Suite experience preferred.
• Basic mathematics skills required.
• Good verbal and written communication skills.
• Strong organizational skills and attention to detail.
• High level of compassion and integrity.
• Ability to maintain confidentiality.

Responsibilities

• Prepare death certificates, prayer cards and related documents.
• Complete required permits and/or certificates.
• Prepare and process Veteran’s paperwork.
• Prepare monument placement paperwork and related documents.
• Ensure documentation to support products and services complies with regulations and company rules.
• Prepare and distribute daily schedules, reports and documents.
• Receive and process payments and contracts.
• Coordinate ordering of memorials and related products; manage storage inventory for vaults and markers.
• Order office supplies and oversee installation orders processing to grounds/maintenance departments.
• Process accounts payable transactions.
• Assist with obituary preparation.
• Assist Location Management, Sales, Family Service Counselors and payroll as needed.
• Serve as a back-up to Receptionist.
• Greet family members and friends; convey empathy and respond to inquiries professionally.
• Maintain relationships with county clerk, medical examiner and physicians.

Skills

Verbal communication

Written communication

Organization

Detail orientation

MS Office

Basic math

Office equipment

Education

High School diploma or equivalent

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates. Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran’s Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

• Education High School or equivalent
• Experience 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required
• Knowledge, Skills & Abilities Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code: 33186

Category (Portal Searching): Administration and Clerical

Job Location: US-FL - Miami

Who we are.

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve.

What we do.

As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

The Dignity Memorial name is a symbol of trust and a mark of excellence.

SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.