Field Operations Supervisor (Waste Services)

Wind River Environmental LLC; Crofton (MD); On-site; USD 77,000 - 102,000; Full time

Job summary

Wind River Environmental LLC in Marlborough, MA, is seeking a Field Operations Supervisor to lead daily field operations, develop performance, and deliver safe, efficient, and profitable execution across grease trap pumping, septic, drain cleaning, and related services. You’ll oversee routes, coach drivers, and manage costs, while building strong customer relationships and coordinating with dispatch and sales. The role offers hands-on leadership with growth potential and competitive pay.

Qualifications

• 3+ years in field-based operations or similar
• Experience supervising a crew or field operations
• Ability to forecast revenue and manage performance
• Experience estimating or quoting transportation or service-based work
• Strong knowledge of safety practices and compliance
• Excellent customer relation skills and service orientation
• Familiarity with route planning and job costing
• Valid Class B CDL or higher required

Responsibilities

• Supervise and coordinate daily routes and work assignments for drivers and field personnel
• Lead, coach and hold teams accountable for safety, service quality, and productivity
• Monitor route efficiency, productivity and cost performance
• Build strong customer relationships and act as primary operational contact
• Quote and estimate work to support profitable growth
• Develop and manage weekly/monthly revenue forecasts
• Manage job costs, materials, and changes during work
• Conduct fleet and facility inspections and ensure compliance

Skills

Leadership

Field ops

Forecast revenue

Estimating/quoting

Safety/compliance

Customer relations

Route planning

CDL

Job description

Lead the Team. Build What Matters.

We’re hiring a Field Operations Supervisor to lead daily field operations, support team performance, and drive safe, efficient and profitable execution across our environmental services operation.

This is a hands‐on leadership role where you'll lead field personnel, oversee daily operations and build strong customer relationships while supporting our commercial services, including grease trap pumping, cleaning, repairs and installations, as well as septic and drain cleaning. You'll balance transportation logistics and team development with revenue forecasting, job estimating and operational performance, working closely with operations leadership, sales and dispatch/logistics.

What You’ll Do

• Supervise and coordinate daily routes and work assignments for drivers and field personnel
• Lead, coach and hold drivers and field personnel accountable for safety, service quality, productivity and operational standards
• Monitor route efficiency, productivity and cost performance
• Build strong relationships with customers and serve as a primary operational point of contact
• Quote and estimate work and support pricing decisions to drive profitable growth
• Develop and manage weekly and monthly revenue forecasts
• Manage job costs, materials and changes needed during the work
• Conduct monthly fleet and facility inspections
• Ensure compliance with safety, DOT, company operational standards and applicable local permitting and inspection requirements
• Partner with dispatch and sales teams to maximize booking opportunities and operational efficiency
• Respond to customer issues and operational challenges with urgency and professionalism
• Train and develop team members and help build bench strength for future growth
• Support the Operations Manager and be ready to step up when needed

What You Bring

• 3+ years of experience in field-based operations, preferably within transportation, logistics, waste, environmental services or a related service industry
• Experience supervising a crew or managing field operations
• Strong leadership skills with the ability to coach, develop and hold teams accountable
• Ability to forecast revenue and manage operational performance
• Experience estimating or quoting transportation, hauling or service‑based work
• Strong customer relationship skills with a responsive, service‑oriented mindset
• Experience with route planning, job costing and operational productivity
• Familiarity with grease trap pumping, cleaning, repairs and installations, septic services, drain cleaning, minor septic repairs or similar field operations
• Knowledge of DOT regulations and fleet operations
• Valid Class B CDL or higher required
• Strong communication, organization and problem‑solving skills
• Ability to make decisions and operate with urgency in a fast‑paced, field‑driven environment

Driving is an essential function of this position. Applicants must possess a valid driver's license and meet WRE's insurability guidelines.

Why This Role?

• Lead from the front: You’ll be the go‑to person for your team and a key part of branch success
• Make an impact: Your leadership will directly influence customer satisfaction, productivity, revenue and operational performance
• Room to grow: This role provides an opportunity to develop toward larger operations leadership responsibilities
• Team culture: We value hard work, doing things the right way and looking out for each other

The base pay range for this role is estimated to be $77,000 - $102,000 per year at the time of posting with eligibility for a 10% bonus. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills. Relocation assistance may be available for qualified candidates.

Headquartered in Marlborough, Massachusetts, Wind River Environmental services and maintains a broad array of non-hazardous liquid waste systems, including grease traps, septic tanks and related waste systems. The company offers a full suite of services to business, residential and municipal customers.

Wind River Environmental LLC is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally‑recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co‑workers.

Notice Regarding the Use of Artificial Intelligence in Application Review

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.

Equal employment opportunity, including veterans and individuals with disabilities.

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